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About the Role

The Part-time Behavioral Health Navigation Specialist will assist United Way in providing accessible and high-quality customer service and intake screening services to the local community. This role serves as a primary Intake Specialist for callers in an eight-county region, ensuring effective communication, conducting eligibility screenings, scheduling appointments, and providing needed information and resources.

Responsibilities

Serve as a primary Intake Specialist for callers in an eight-county region.
Ensure effective, timely, and quality communication reflecting care and concern for each individual.
Conduct eligibility screenings.
Schedule appointments.
Provide needed information and resources to community members.
Maintain performance and quality standards.
Collect demographic data for all callers.
Provide accurate data entry and logging of resources and outcomes.

Requirements

Bachelor's Degree in a Social Science field, or at least 24 completed Social Science credits along with a Bachelor's Degree.
At least 1 year of experience working with vulnerable and diverse populations.
An ability to work in a fast-paced work environment and shift gears quickly to accommodate change.
An ability to prioritize work to meet daily and monthly program goals.
An ability to work with diverse leadership styles.
Strong organizational and project management skills.
Excellent interpersonal and communication skills.
Professional appearance and manner.

Skills

Proficient in using computer software, including Microsoft Office.
Able to use the InContact contact center support platform and other related software applications.
Bilingual in Spanish is preferred.
Experience with Mental Health Crisis Risk Assessment questions is preferred.

Location

Austin, Texas

Work Type

Part-time
Hybrid

Experience Level

1 year of experience working with vulnerable and diverse populations

Education Level

Bachelor's Degree in a Social Science field, or at least 24 completed Social Science credits along with a Bachelor's Degree.

Benefits

Competitive Compensation
Generous Paid Time Off (PTO)
Employee Assistance Program (EAP)

About the Company

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all.
We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community.
Focuses on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas.
Leverages data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.