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About the Role

The Family and Operations Coordinator is the first point of contact for students, families, and visitors, playing a key role in scholar and family engagement, attendance, enrollment, and registration. This role involves managing student data, maintaining a welcoming main office environment, and ensuring smooth daily operations.

Responsibilities

• Build a diverse, equitable, and inclusive school community.
• Create a warm, welcoming main office environment for families.
• Handle all incoming and outgoing communication between scholars, families, and staff.
• Serve as the primary point of contact for the school on all phone communication.
• Generate content and prepare weekly family newsletter.
• Execute daily attendance procedures.
• Work with the Director of Operations to maximize daily attendance and minimize tardies.
• Maintain the main office workspace for aesthetics and function.
• Collaborate with school staff to ensure a comprehensive list of scholars staying after school.
• Track completion of all parent and student-facing surveys, RSVPs, permission slips, and other relevant documentation.
• Deliver exceptional results by maintaining an ownership mindset focused on improving student experience.
• Maintain and update student files, family contact information, health records, medication forms, parental permission, IEPs, and transcripts.
• Engage in relevant data entry to ensure student information systems are accurate.
• Ensure all class lists and student information systems are accurate and updated.
• Support student recruitment initiatives.
• Coordinate summer and mid-year enrollment.
• Maintain and consistently update Enrollment and Registration trackers.
• Operate with effectiveness by creating a first-class operational experience for students, families, and staff.
• Contribute to creating a welcome main office environment for families.
• Respond urgently and in-the-moment to support academic programming and student needs.
• Help oversee and execute whole-school systems including arrival, lunch, dismissal, and transportation.
• Act as the point person in planning and executing all student and family events.
• Act as the first point of contact for all scholar health needs.
• Manage family-facing school calendars.
• Flexibility to work evenings and weekends as needed.
• Additional support at the request of the Director of Operations.

Requirements

• Passion for education and dedication to Coney Island Prep’s mission, beliefs, and values.
• Belief that all students can achieve at the highest academic levels.
• Proven organizational, oral, and written communication skills.
• Timeliness, accuracy, and consistent communication.
• Ability to meet deadlines.
• Self-reflective and open to regular feedback.
• Ambition and desire to grow and develop.
• A positive, solutions-oriented attitude and drive for excellence.
• Professional demeanor and interpersonal skills.
• Cultural competencies to work in low-income communities.
• Willingness to examine own beliefs and biases.
• Flexibility and open to being interrupted and getting back on task.
• Ability to prioritize appropriately.
• Attention to detail.
• Eagerness to work collaboratively as part of a team.
• Ability to take on physical tasks such as moving boxes, packages, and rearranging furniture.
• Belief that families are essential to scholars’ academic success.
• Some prior experience required (receptionist, administrative, retail, office manager, or school-based experience).
• Moderate to strong experience with Excel and Google Suite.
• Spanish, Cantonese, or Russian proficiency a bonus.

Skills

• Organizational skills
• Oral communication skills
• Written communication skills
• Customer service
• Data entry
• Interpersonal skills
• Excel
• Google Suite

Location

• Brooklyn, New York

Work Type

• Full-time

Experience Level

• Some prior experience required

Education Level

• Associates degree required
• Bachelor’s degree preferred

Salary/Compensations

• $67,500 - $70,000

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 403(b) retirement benefit package with match
• Paid Family Leave
• MacBook Air
• Access to necessary technology and resources

About the Company

• Coney Island Prep is a college preparatory public charter school in Brooklyn, New York.
• The community balances its sense of ownership and responsibility with humility and levity.
• Coney Island Prep currently serves over 1,300 scholars across its four schools.

Equal Opportunity

• Coney Island Prep is committed to building a team that collectively reflects the various backgrounds, experiences, and identities of our scholars.
• We recognize and respond to different points of access, so that everyone maximizes their highest potential.
• We are committed to creating a space where everyone’s identity is acknowledged, respected, and welcomed.
• We are intentional about creating an environment where people feel comfortable being their authentic selves at work.
• Coney Island Preparatory Public Charter School is an equal opportunity employer and does not discriminate on the basis of race, religion, color, age, sex, sexual orientation, marital or familial status, national origin, citizenship or disability.