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About the Role

The Dispatcher is the communication hub of the Service Department, coordinating service technicians, communicating with customers, managing work orders, and ensuring efficient service operations. This role is crucial for delivering exceptional customer service and maximizing technician productivity.

Responsibilities

• Receive customer service requests and prioritize service calls.
• Schedule and dispatch technicians based on customer needs, technician availability, and service priorities.
• Maintain communication with technicians throughout the day to ensure efficient scheduling and timely customer response.
• Communicate professionally with customers regarding service appointments, technician arrival times, and job status.
• Open, update, and process work orders while maintaining accurate service documentation.
• Support Preventive Maintenance scheduling and follow up activities.
• Work closely with the Service Manager and other departments to maximize technician productivity and customer satisfaction.
• Provide exceptional customer service while supporting the daily operations of the Service Department.

Requirements

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• A positive attitude and willingness to learn.
• Dependable attendance and a strong work ethic.
• Previous dispatching, customer service, service coordination, or administrative experience.

Skills

• Communication
• Customer Service
• Organization
• Multitasking
• Attention to detail
• Prioritization
• Microsoft Office

Location

• East Syracuse, NY

Work Type

• Full Time
• Monday through Friday
• 8:00 a.m. to 4:30 p.m.

Salary/Compensations

• $23.00 to $26.00 per hour

Benefits

• Low-cost Medical, dental, and vision insurance
• 401(k) with 50% Company match up to first 5%
• Paid Time Off and paid holidays
• Company paid life insurance
• Wellness reimbursement program
• Employee referral program
• Opportunities for training, professional development, and career advancement
• A supportive, family-oriented work environment where employees are valued and respected

About the Company

• Since 1954, Thompson & Johnson Equipment has built its reputation by investing in its employees, supporting its customers, and Delivering Our Promise every day.
• As a family-owned company, we believe our employees are our greatest asset. We are committed to providing a workplace where people are respected, supported, encouraged to grow, and given opportunities to build rewarding careers.
• At Thompson & Johnson, every employee plays an important role in our success. We believe great people build great relationships, and we're committed to creating an environment where employees can grow, contribute, and take pride in the work they do.
• If you're looking for more than just a job and want to build a career with a company that values integrity, teamwork, continuous learning, and exceptional customer service, we encourage you to apply.

Equal Opportunity

• Thompson & Johnson Equipment Co., Inc. is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all employees are treated with dignity and respect and where employment decisions are based on qualifications, merit, and business needs.