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About the Role

Indicium AI's European Operations team manages staffing, contractor management, compliance, vendor management, and IT systems for clients in Financial Services, Energy, and Healthcare. This role focuses on administering and maintaining data in Salesforce and Kantata, using AI tools to automate operational processes.

Responsibilities

• Own the day-to-day accuracy, hygiene, and maintenance of operational data across Salesforce and Kantata (PSA), including resourcing, engagement, and contractor records.
• Proactively identify and resolve data discrepancies, duplicate or stale records, and inconsistent data entry across systems.
• Identify manual, repetitive operational processes and use AI tools to automate or streamline them, reducing turnaround time and manual error.
• Support weekly staffing reporting (new joiners, bench, open roles, pipeline) drawing on accurately maintained Kantata data.
• Ensure resourcing and engagement data feeding revenue and margin reporting is accurate and up to date.
• Support the weekly contractor governance cycle: SOW expiry tracking, roster maintenance, and margin data accuracy for fixed-price and day-rate engagements.
• Work closely with Talent, Sales, and People teams to keep resourcing, pipeline, and headcount data aligned across systems.
• Assist with contractor agreements, vendor onboarding, and compliance workflows (e.g. IR35/off-payroll considerations, SOW documentation).

Requirements

• 1-3 years' experience in an operations, systems administration, or data-focused role (professional services, consulting, or tech environments preferred).
• Direct experience administering or maintaining data in Salesforce and/or a PSA tool (Kantata/Kimble or similar).
• A genuine interest in using AI tools to automate manual processes.
• Sharp attention to detail.
• Comfortable working cross-functionally with Talent, Sales, and People teams, translating their needs into clean, structured data outcomes.
• Clear, concise written communication; comfortable producing summaries for senior stakeholders.
• Ability to work independently, manage multiple recurring workstreams, and follow through on details without heavy oversight.

Skills

• Salesforce administration
• Kantata administration
• Data quality
• Data governance
• Process automation
• AI tools
• Staffing support
• Resourcing support
• Revenue reporting
• Margin reporting
• Contractor management
• Vendor management
• Compliance workflows
• Cross-functional collaboration
• Written communication

Location

• London

Work Type

• Full-time

Experience Level

• 1-3 years