Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The IT Support Engineer provides first-line technical support in a cloud-first environment, focusing on Google Workspace and Slack, with assistance for Microsoft 365 and other cloud tools. This role supports users, resolves incidents, and maintains secure systems, ideal for early-career IT professionals seeking hands-on experience.
Responsibilities
- Act as the first point of contact for IT support requests using FreshService, ensuring tickets are logged, prioritized, and resolved.
- Support end users with Google Workspace, Slack, and Microsoft 365 issues, including account access, permissions, and general troubleshooting.
- Assist with user onboarding and offboarding, including device provisioning and access management using tools like SimpleMDM, Intune, and NinjaRMM.
- Provide basic support for laptops, mobile devices, and peripherals, escalating complex issues when required.
- Follow security and operational procedures to support ISO 27001 compliance.
- Maintain clear documentation and contribute to the IT knowledge base.
Requirements
- Practical exposure to IT support or technical problem-solving in a real environment.
- Working understanding of Windows and/or macOS, common workplace software, and basic troubleshooting approaches.
- Comfortable following documented processes and tracking work using a ticketing system.
- Clear and professional communication with users of varying technical ability.
- Ability to take ownership of issues through to resolution.
- Organized, reliable, and able to manage multiple support requests.
Skills
- Google Workspace
- Slack
- Microsoft 365
- FreshService
- SimpleMDM
- Intune
- NinjaRMM
- Windows
- macOS
- Cloud platforms (AWS, Azure)
- GitHub
- JetBrains products
- Information security
- ISO 27001
Location
- Global
Work Type
- Full-time
Experience Level
- Early career
About the Company
- Indicium AI is a global AI-native consultancy trusted by enterprises to deliver AI into production at scale.
- Proven experience across Financial Services, Energy & Utilities, Healthcare & Life Sciences, Retail & CPG, and Manufacturing.
- Unlocks value from AI with clarity, speed, and capability.
- Powered by 600+ AI experts serving 50+ enterprise clients from 5 global locations.
- Works with partners including Anthropic, Databricks, AWS, OpenAI, and Microsoft.