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About the Role

The Strategy & Operations Associate, DashPass role is for truth seekers who enjoy solving complex problems, work across the organization, and execute to bring strategies to life. You will lead the strategy development and implementation of growth and quality initiatives. On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber retention, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing. Our best Strategy & Operations Senior Associates are motivated, analytical, creative and have exceptional interpersonal and relationship-building skills.

Responsibilities

Innovate and work on support strategy within the DashPass business.
Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities.
Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc.
Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs.
Work on something that hasn't been done before, including building products and launching plans from the ground up.
Assess the operational and financial impacts of your decisions and iterate given insights.

Requirements

1-3+ years of experience in strategy, operations, product, growth or other related areas.
Analytics experience in SQL, building financial models, and performance tracking.
A track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment.
Ability to excel both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues and processes to drive continuous improvement.
Bias toward action and a track record of leading initiatives that evolved a part of business.
Ability to bring structure, organization, and focus to work and collaborate with cross-functional teams, including product, tech, marketing, finance, and legal.

Skills

SQL
Financial modeling
Performance tracking
Data-driven decision-making
Strategy development
Operations management
Product development
Growth initiatives
Cross-functional collaboration
Analytical skills
Problem-solving
Interpersonal skills
Relationship-building

Location

Remote
In-office

Work Type

Hybrid

Experience Level

1-3+ years

Education Level

BA/BS degree in quantitative or business fields

Salary/Compensations

$74,800—$110,000 USD

Benefits

Opportunities for equity grants
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

DoorDash's mission is to empower local economies.
DoorDash is a technology and logistics company that started by enabling door-to-door delivery.
DoorDash is growing rapidly and changing constantly, offering team members opportunities to share unique perspectives, solve new challenges, and own their careers.
DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.