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About the Role

The focus is on the professional care of our hotel guests, from a warm welcome at check-in to departure. You will also take care of the following: guest support including check-in and check-out, checking and processing reservations, overbookings, and options, invoicing including managing cost assumptions as well as cash management and reconciliation, organizational and administrative tasks in both front and back office areas (e.g., managing no-shows, responding to emails), and cross-departmental insights into new areas of activity through collaboration in our multicultural team.

Responsibilities

Guest support including check-in and check-out
Checking and processing reservations, overbookings, and options
Invoicing including managing cost assumptions as well as cash management and reconciliation
Organizational and administrative tasks in both front and back office areas (e.g., managing no-shows, responding to emails)
Cross-departmental insights into new areas of activity through collaboration in our multicultural team

Requirements

Training in hotel management or professional experience in the hotel/gastronomy industry or interest in a career change
High quality awareness and service orientation as well as hospitality skills and passion for the hotel industry
Open, communicative demeanor and good command of German & English
Team spirit and willingness to support across departments – we achieve our successes together

Skills

Hospitality skills
Customer service
Communication skills
Teamwork
Organizational skills
Administrative skills
English language proficiency
German language proficiency

Location

Berlin-Alexanderplatz

Work Type

Full-time

Experience Level

Entry level
Professional experience

Education Level

Hotel management training

Salary/Compensations

According to collective agreement

About the Company

Our heart beats turquoise. Working at Motel One is like coming to friends, where appreciation and support are paramount and individual personality is welcome. We treat each other on equal terms and see ourselves as a team: from management to trainees. With our shared passion for modern design and high service quality, we create a home away from home for our guests at Motel One. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards, and prime city-center locations at an attractive price. As the founder and pioneer of the Budget Design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and shape Motel One with us.