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About the Role

The London Borough of Waltham Forest is seeking an experienced Resettlement Support Officer to manage a caseload of families and individuals, providing tailored support to refugees in the years following their arrival. The role focuses on empowering households progressing toward independence by offering practical assistance with housing, finances, health, life skills, ESOL, and employment, while promoting independent living.

Responsibilities

Provide practical, person-centred support to refugees assisting with issues related to accessing Health, Education, and employment.
Utilize the Integration Journey Tool to gather information supporting families' journey toward independence.
Support refugees from Afghanistan and Ukraine as part of the Resettlement Programme.

Requirements

Degree or equivalent or vocational qualification in a relevant subject or area.
Evidence of Continuous Professional Development.
Experience working with refugees and other vulnerable individuals, supporting adults and families from diverse cultural backgrounds with a range of abilities, strengths, and needs.
Practical experience providing advocacy support.
Experience helping individuals and families settle into the community, develop independence, and plan for the future.
Satisfactory employment references and CIFAS identity checks.
Satisfactory declaration of interest.
Satisfactory DBS check.
Fluent English speaking ability for public-facing roles.

Skills

Advocacy
Community integration
Independence planning
Supporting vulnerable individuals
Supporting families
Cultural diversity awareness
Life skills
ESOL access
Employment support
Housing assistance
Financial assistance
Health support (physical and mental)

Location

London Borough of Waltham Forest

Work Type

Full-time
Fixed term Contract (24 Months)

Experience Level

Experienced

Education Level

Degree or equivalent or vocational qualification

Salary/Compensations

PO2 £42,771- £45,750

Benefits

Commitment to creating a healthy, fair and inclusive workplace.
Fair pay and conditions.
Workplace well-being.
Skills and progression opportunities.
Diversity and recruitment initiatives.
Consideration for flexible working arrangements.

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
A highly ambitious borough driven by culture and the innate creativity of its residents, developing new and innovative ways to build communities.
A relentlessly resident-focused, insight-led, digitally driven and commercially minded Council focused on meeting the needs of existing and future residents.
An accredited Mayor of London’s Good Work Standard employer, committed to fair pay, workplace well-being, skills, progression, diversity, and recruitment.
Waltham Forest is a diverse borough where diversity is valued and integral to service delivery and staff employment.
The Council is proud of its rich mix of communities and works hard to respond to the changing needs of its population.
The Council is committed to meeting its 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring its workforce reflects the diverse communities of Waltham Forest at all levels, and Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.