Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Catholic Charities Intensive Case Manager (ICM) provides comprehensive counseling and case management services to individuals transitioning out of homelessness, with a specific emphasis on supporting those affected by substance use disorders and/or co-occurring mental health diagnosis. This role adopts a trauma-informed, client-centered approach to conduct needs assessments, create tailored care plans, and facilitate access to community resources.

Responsibilities

Provide intensive, person-centered case management to program participants, emphasizing housing stability, community integration, and holistic support.
Conduct needs assessments, develop individualized care plans, and facilitate access to community resources in collaboration with participants to address their unique needs and goals.
Coordinate access to community-based support services, including housing, substance use counseling, mental health treatment, medical care, financial assistance, and employment support.
Advocate for clients to ensure they receive necessary services and support.
Meet with program clients regularly to provide support, assistance with accessing services, transportation as needed, and crisis intervention, including evening and weekends as needed.
Develop client safety plans, including considerations for crisis resolution during evenings and weekends.
Maintain accurate and up-to-date client records in accordance with program guidelines and regulations.
Document client participation in services using the Homeless Management Information System (HMIS).
Develop and implement transition/discharge plans for clients, ensuring access to permanent supportive housing and continued support services.
Collaborate closely with program staff, including Peer Support Specialists and Resident Assistants, to ensure coordinated and holistic support for participants.
Collaborate with housing staff to assist individuals in developing person-centered support plans focused on housing stability, recovery goals, and community integration.
Provide input and feedback based on expertise, whether it's in case management, peer support principles, or other relevant experiences.
Adhere to program policies and procedures for addressing client complaints, incidents, and violations of occupancy agreements.
Support participants in understanding program regulations and expectations for maintaining housing stability.
Work collaboratively with clients, program staff, and external service providers to develop and manage recovery-focused care plans tailored to individual needs and preferences.
Advocate for and facilitate access to a range of services and supports, including health care, substance use treatment, employment assistance, and basic living needs assistance.

Requirements

Bachelor’s degree, in social work, psychology, counseling, or related field. (Associate degree will be considered in combination with five years of experience)
Minimum of two years of direct counseling experience, preferably with individuals affected by substance use or mental health disorders, or homelessness.
Experience in case management, particularly with vulnerable populations preferred.
Strong knowledge of trauma-informed care principles, community resources, and service providers.
Relevant years of experience and education will be considered.
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting.
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
The noise level in the work environment is usually quiet.
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
Any offer of employment will be contingent upon successful completion of a background check.
CCDOR considers all background check information in accordance with applicable law.

Skills

Trauma-informed care principles
Community resources
Service providers
Case management
Counseling
Crisis intervention
Client-centered approach

Location

Tompkins
Tioga

Work Type

Full-Time
35 hours/week

Experience Level

Minimum of two years of direct counseling experience
Five years of experience (with Associate degree)

Education Level

Bachelor’s degree in social work, psychology, counseling, or related field
Associate degree

Salary/Compensations

$24/hour

Benefits

Competitive salary
403b retirement plan
Generous time off package
Work-life balance
Comprehensive benefits package
Supportive and collaborative environment
Opportunities for growth and development
Intrinsic reward of truly making a difference in people's lives

About the Company

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Tompkins/Tioga’s Mission is to support all people in need and advocate for social justice and human dignity.
We envision a just and compassionate community rooted in love and the dignity of all people.
Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.
We serve people regardless of their religion, beliefs, race, or ethnicity.
We support all people in need, no matter how they identify.
We want our staff to represent the communities we serve.
We welcome applicants from all backgrounds.
Be yourself, because everyone else is already taken!
If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
Be a part of something truly special.

Equal Opportunity

Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet