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About the Role

As an Application Support Engineer, you will provide hands-on technical support, system administration, and monitoring for key business applications and services. You will act as a crucial link between users and technology teams, resolving issues, maintaining service quality, and supporting critical systems. This role is ideal for someone with a broad technical skillset who enjoys problem-solving, takes ownership, and is eager to develop expertise in applications, cloud, automation, and operational support.

Responsibilities

Support and troubleshoot business applications and services, taking ownership of incidents and service requests through to resolution.
Use scripting languages such as Python, Java or Shell script to support automation, diagnostics and data handling.
Query and analyse data using SQL to support incident resolution, investigation and operational insight.
Support and interact with AWS services, including Step Functions and related components.
Perform controlled administrative tasks on production systems, following change, security and risk procedures.
Triage, prioritise and manage incoming tickets through the service management system, ensuring timely resolution in line with SLAs.
Complete daily health checks across applications, environments and monitoring dashboards.
Proactively identify, investigate and resolve system issues and alerts, escalating more complex incidents with clear diagnostic detail and context.
Maintain system documentation, contribute to knowledge bases and support knowledge-sharing across the team.
Identify opportunities to improve processes, monitoring, automation and system performance.

Requirements

Experience in an Application Support, Technology Operations or similar role.
Experience working with ticketing or service management systems.
Exposure to Java applications, SQL and cloud platforms, ideally AWS.
Experience supporting production or business-critical environments.
Clear and professional communication skills, with the ability to work effectively with colleagues and stakeholders.
Strong planning and organisation skills, with the ability to prioritise workload effectively in a busy support environment.
Sound judgement and problem-solving skills, with the ability to analyse issues and identify practical solutions.
A proactive approach to learning and continuous improvement.

Skills

Python
Java
Shell script
SQL
AWS
Step Functions
Service management systems
Monitoring tools
Alerting frameworks
Oracle Databases
Snowflake
Tableau
PLSQL
Linux
Windows system administration
DevOps
AI-enabled efficiency
Salesforce
ITIL processes

Location

Soho, London

Work Type

Hybrid
Permanent

Experience Level

Minimum 3 days in office

Benefits

Hybrid working
Flexible working hours
Work from anywhere in the world for up to 2 weeks per year
Early finishes on Fridays in the summer months
Private medical insurance
Life assurance
Health cash plan
Annual allowance to claim back funds spent your favourite music activity
Free healthy breakfasts
Fresh fruit every day
Exclusive retail discounts
Gym discounts
Season ticket loans
Regular socials
Music industry related events
Annual bonus (non-contractual)

About the Company

The Technology team plays a key role in keeping PPL’s systems stable, secure and effective for colleagues across the business.
Working closely with internal users and technology teams, the team helps ensure PPL’s applications and services are well supported, monitored and continuously improved.
PPL champions music rights and is united by a love for music and a mission to make a difference.

Equal Opportunity

At PPL, we believe in fairness and in creating a work environment that respects all lived experiences.
We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where everyone feels welcome and happy in a safe and trusted space.