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About the Role

This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives, and internal stakeholders to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area.

Responsibilities

Load and maintain group information and benefit files.
Interact and provide support activities to Account Managers.
Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.
Coordinate meetings, projects, and implementations with clients and core partners.
Handle error management and ensure files are corrected.
Analyze and coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits, and activities related to mass updates.
Act as a resource for colleagues with less experience.
Perform other duties as assigned or requested.

Requirements

5-10 years of relevant, progressive experience in the area of specialization.
Experience working within healthcare, insurance, or employee benefits consulting industries.
General sales experience is a plus.
Compliance with ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
Protection of covered information, cardholder data, or other confidential customer information at all times.
Compliance with HIPAA as described in the Notice of Privacy Practices and Privacy Policies and Procedures.
Compliance with all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Compliance with the company’s Code of Business Conduct, including adherence to applicable federal and state laws, rules, and regulations, as well as company policies and training requirements.

Location

Remote
Northern California (preferred)

Work Type

100% remote
Full-time

Experience Level

5-10 years

Education Level

High School Diploma/GED
Bachelor's Degree in Business, or related field (preferred)

Salary/Compensations

$62,700.00 - $97,200.00

About the Company

HM Insurance Group is a company that provides Stop Loss Business Unit services.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
The company endeavors to make its site accessible to any and all users.

Equal Opportunity

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.