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About the Role

JLL empowers its people to shape a brighter way forward by combining world-class services, advisory, and technology for clients. We are committed to hiring and supporting talented individuals to thrive and grow meaningful careers.

Responsibilities

• Serve as the primary point of contact for clients, managing all property-related matters and ensuring JLL operates within delegated authority, in line with business plans and client instructions.
• Lead regular communications with occupiers, providing expert advice and guidance on the day-to-day operations of the buildings.
• Demonstrate in-depth understanding of occupiers' lease terms, focusing on estate management implications and the client's service provision obligations.
• Take responsibility for data integrity within the assigned region, ensuring accuracy and completeness of all property-related information.
• Oversee financial management of properties, including preparation and monitoring of service charge budgets, quarterly variance reporting, and service charge reconciliation adhering to agreed accounting practices.
• Manage and authorize purchase orders and invoices through the JLL Yardi Voyager system, in accordance with agreed limits and financial protocols.
• Develop and maintain high-quality health and safety arrangements, collaborating with key client stakeholders and third parties to ensure compliance with service contracts and industry standards.
• Lead the review and addressing of risks identified in independent Risk Assessments, overseeing JLL's audit process and Site Compliance inspections.
• Manage the submission of insurance claims related to on-site incidents, coordinating with insurers and loss adjusters as needed.
• Ensure efficient and cost-effective delivery of reactive maintenance and day-to-day services, optimizing property performance.
• Take responsibility for all routine correspondence, utilizing and improving standard documents and templates as appropriate.
• Proactively monitor and manage vacant/void properties in accordance with management contracts and industry best practices.
• Identify and implement cost-saving measures across JLL operations, client services, and supplier relationships, focusing on efficiency improvements and innovative service delivery methods.
• Collaborate with the Facilities Manager to ensure all property supplies and services are procured in line with JLL's procurement program, balancing quality and cost-effectiveness.
• Lead the seamless transition of individual properties into the management portfolio, ensuring continuity of service and client satisfaction.

Requirements

• RICS qualification
• Minimum of 5 years' experience in commercial property and asset management, including advanced service charge management
• Proven track record in client relationship management and stakeholder engagement
• Extensive experience with Yardi Voyager or comparable property management platforms
• Strong analytical skills with the ability to interpret complex financial data and produce high-quality reports
• Excellent verbal and written communication skills, with the ability to present to senior stakeholders
• Demonstrated ability to lead projects and mentor junior team members
• Valid UK driving license and access to a car for business use

Skills

• Commercial property management
• Asset management
• Service charge management
• Client relationship management
• Stakeholder engagement
• Yardi Voyager
• Property management platforms
• Financial data analysis
• Report production
• Verbal communication
• Written communication
• Presentation skills
• Project leadership
• Mentoring
• Health and safety management
• Risk assessment
• Insurance claims management
• Procurement
• Sustainability practices

Location

• On-site – London, GBR

Work Type

• On-site

Experience Level

• Minimum of 5 years' experience

Education Level

• RICS qualification

Benefits

• Professional growth
• Flexibility
• Personalized benefits
• Competitive benefits and pay

About the Company

• JLL is a leading professional services and investment management firm specializing in real estate, operating in over 80 countries with a workforce of over 115,000 individuals.
• As a global Fortune 500 company, JLL is committed to driving sustainability and corporate social responsibility.
• JLL uses advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• JLL is committed to protecting personal information provided during the recruitment process.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.