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About the Role

CVS Health is transforming health care by improving access, lowering costs, and being a trusted partner. Pharmacy Managers are crucial in cultivating a culture of excellence, acting as role models, and leading teams to provide exceptional patient care. They manage and improve patient health through dispensing, counseling, and immunizing practices, while ensuring operational efficiency and compliance.

Responsibilities

• Lead and develop a pharmacy team to provide exceptional patient care.
• Promote best practices and lead through change.
• Identify and address performance opportunities within the pharmacy team.
• Support novel program awareness.
• Onboard newly hired pharmacy team members.
• Recognize colleagues for their success.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, strengthening performance measures through coaching and follow-up.
• Support safe and accurate prescription fulfillment by following pharmacy workflow procedures and utilizing safety guardrails.
• Contribute to positive patient experiences by showing empathy and coaching the team.
• Proactively offer and deliver immunizations.
• Support effective inventory management, with a focus on protecting cold chain products.
• Conduct new Technician and Pharmacist onboarding, including training on CVS workflow.
• Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations.
• Partner with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues.
• Oversee Staff Pharmacists and District Support Pharmacists, managing performance and delivering annual reviews.
• Remain flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic.
• Write or delegate and oversee the writing of the pharmacy schedule.
• Regularly review business reporting for operational insights and develop action plans.
• Establish a culture of safety, empowerment, and inclusion.
• Maintain relevant clinical and technical skills and actively seek opportunities to expand knowledge.
• Support access to care and improve patient outcomes through pharmacist-delivered clinical services.
• Comply with all relevant federal and state laws, regulations, professional standards, and ethical principles.
• Comply with CVS Health policies and procedures to support patient safety.
• Comply with controlled substance dispensing and recordkeeping.
• Protect patient privacy and security.
• Maintain a safe and inclusive workplace for colleagues.
• Lead by example and set a positive tone for the team.
• Delegate tasks, empower team members, and foster a collaborative work environment.
• Motivate and inspire team members to adhere to standards and achieve high performance.
• Apply problem-solving skills to address challenges and find innovative solutions.
• Adapt to changing circumstances and take ownership.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform any additional tasks as directed by Supervisor or Manager.

Requirements

• Active Pharmacist License in the state where the Store is located
• Active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list
• 1-2 years of experience as a Pharmacist
• Ability to complete required training within designated timeframe
• Ability to concentrate on a task over a period of time
• Ability to pivot quickly from one task to another to meet patient and business needs
• Ability to confirm prescription information and label accuracy, ensuring patient safety
• Actively look for ways to help people, and do so in a friendly manner
• Notice and understand patients’ reactions, and respond appropriately
• Use and understand verbal and written communication to interact with patients and colleagues
• Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Identify challenging patient or colleague interactions and choose the best course of action when faced multiple options
• Be mobile and remain upright for extended periods of time
• Lift, scan, and bag items
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
• Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items
• Control precision; quickly adjust machines to exact positions
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
• Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
• Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force
• Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force
• Consistently lift and/or exert a negligible amount of force to move objects
• Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
• Have the ability to receive detailed information through oral communication

Skills

• Team Management and Leadership
• Problem-solving
• Adaptability
• Accountability
• Coaching
• Feedback delivery
• Delegation
• Empowerment
• Collaboration
• Motivation
• Performance management
• Communication
• Active listening
• Mathematical reasoning
• Customer service
• Attention and Focus
• Pivoting tasks
• Prescription accuracy
• Inventory management
• Cold chain product protection
• Onboarding and training
• Regulatory compliance
• Talent pipeline development
• Clinical skills
• Technical skills
• Pharmacist-delivered clinical care
• Testing and prescribing services

Location

• Home store
• Across the market in other locations

Work Type

• Full time

Experience Level

• 1-2 years of experience as a Pharmacist
• 3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting

Salary/Compensations

• $65.00 - $85.00 per hour
• Eligible for CVS Health bonus, commission or short-term incentive program

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources

About the Company

• CVS Health is building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience.
• Colleagues are passionate, innovative, accountable, and prioritize safety and quality.
• The company aims to simplify health care one person, one family, and one community at a time.
• CVS Health is focused on transforming health care for customers and being a great place to work.
• The company helps people navigate the health care system and their personal health care by improving access, lowering costs, and being a trusted partner.

Equal Opportunity

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.