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About the Role
Atlantis Health UK is seeking a Client Services Director with a passion for patient engagement solutions to lead the client services function, focusing on client solution strategy, account leadership, behavioral science, commercial growth, and business development.
Responsibilities
- Develop and maintain trusted senior-level relationships with key client stakeholders.
- Act as a senior strategic advisor to clients, helping them identify opportunities, address business challenges, and shape programmes that support their objectives.
- Lead executive business reviews, strategic planning discussions, and senior stakeholder engagement activities.
- Ensure high levels of client satisfaction, retention, and overall account health.
- Serve as the senior escalation point for Solution Directors on complex client issues, strategic decisions, and growth opportunities.
- Own revenue growth across the UK client portfolio, including expansion of existing accounts and development of new client opportunities.
- Lead development and management of the UK growth pipeline, identifying opportunities across current clients, prospective clients, therapy areas, and service lines.
- Lead or sponsor proposals, pitches, scopes of work, and commercial negotiations.
- Ensure opportunities are strategically sound, commercially viable, and aligned with Atlantis Health capabilities and priorities.
- Partner with Account Directors to develop account growth plans, senior client engagement plans, and pipeline opportunities.
- Contribute to UK strategic planning, revenue forecasting, and budgeting activities.
- Provide strategic oversight across client programmes, solution design, proposals, and growth opportunities.
- Challenge and guide Account Directors to ensure recommendations are strategically robust, commercially viable, and aligned with client objectives and audience needs.
- Build strategic capability within the client services team through coaching and mentoring.
- Review forecasting accuracy and support revenue recognition processes in partnership with Finance and Operations.
- Bring behavioural science expertise, healthcare industry insight, and market trends into client discussions, business planning, and solution development.
- Set standards for strategic account management, client engagement, business development, and evidence-informed solution design.
- Line manage, coach, and develop all UK Account Directors and the Behavioural Science Lead.
- Support team members to build their strategic thinking, commercial capability, leadership skills, and client advisory expertise.
- Foster our culture of accountability, collaboration, continuous improvement, and client focus.
- Champion collaboration, knowledge-sharing, and integrated ways of working across teams.
- Support learning and development across the client services function.
- Establish clear priorities, expectations, ways of working and standards of performance.
- Adhere to all Health and Safety policies and workplace procedures.
- Follow all company policies, governance requirements, and operational standards.
- Identify and escalate business risks in accordance with company policies and procedures.
- Complete and maintain all mandatory and role-specific training requirements.
- Promote continuous improvement and ensure activities are conducted in line with regulatory, contractual, and organisational requirements.
Requirements
- At least five years of experience in patient engagement strategy and omnichannel solutions design and delivery in UK and Europe.
- Experience leading within a lean and agile business environment, balancing strategic leadership with accountability for tangible commercial and client outcomes.
- Significant senior-level experience in client services, account management, consulting, or strategy leadership.
- Experience working with pharmaceutical, life sciences or healthcare organisations.
- Proven experience leading senior client relationships and multidisciplinary teams.
- Experience leading global or multi-market client engagements.
- Strong commercial acumen, business development experience, and ability to lead proposals, pitches, and commercial negotiations.
- Ability to operate as the senior strategic lead for clients while supporting and developing strategic capability in others.
- Experience contributing to agency leadership teams, business planning, and organisational growth initiatives.
- Must have the right to work in the United Kingdom.
Skills
- Patient engagement strategy
- Omnichannel solutions design and delivery
- Behavioral science
- Client services
- Account management
- Consulting
- Strategy leadership
- Commercial acumen
- Business development
- Proposal development
- Pitching
- Commercial negotiations
- Presentation skills
- Communication skills
- Stakeholder management
Location
- Richmond, West London, UK
Work Type
- Full-time
Experience Level
- Senior-level
Benefits
- Workplace Pension scheme
- Life Assurance
- Bupa Health Insurance plan
- WPA benefit plan covering Eyecare, Dental, and Physio
About the Company
- Founded in 1996, Atlantis Health is a strategic patient engagement partner for pharma and healthcare organizations.
- We help clients improve patient experience, outcomes and impact through proven patient engagement solutions grounded in behavioral science.
- We design and deliver solutions across the health journey, from early insight and strategy to implementation, measurement and optimization.
- Our work addresses key patient challenges such as: disease awareness and activation, treatment access and initiation, medication adherence and persistence, self-management of wider health behaviors.
- Every solution is shaped around what drives patient behavior in each therapy area, treatment context and journey stage.
- We work closely with clients, patients and healthcare professionals to create engagement that is relevant, practical, compliant and effective in the real world to empower Change for Good.
- We pride ourselves on the level of communication and collaboration across our team, which is truly global.
- We also have offices in the US, Germany, Australia and New Zealand.