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About the Role

The Department of Homeless Services is seeking three Community Associates to serve as Intake Workers. This role involves interacting with communities, interviewing families, providing referrals, and facilitating shelter placements. The position requires maintaining confidentiality and performing clerical duties related to reporting and data analysis.

Responsibilities

• Interact with various communities DHS serves to keep residents informed of programs and services for the homeless population.
• Interview families and issue social service referrals.
• Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation.
• Assist the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity during the application process.
• Perform high-level responsible clerical duties, such as preparing written monthly, quarterly, and annual administrative statistical and narrative indicator reports related to shelter placements.
• Collect, analyze, and evaluate on-site and statistical data from various sources, and communicate the results to superiors.
• Maintain liaison with various units to process schedules and reports, and to coordinate and prepare case files and documents.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described.
• Education and/or experience equivalent to the above.

Location

• New York City

Work Type

• Full-time

Experience Level

• 3 years of experience

Education Level

• High school graduation or equivalent

Salary/Compensations

• USD 44545 - USD 74134

About the Company

• The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness.
• DHS partners with other City agencies and nonprofit organizations to prevent homelessness, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing.
• DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency.
• The agency manages hundreds of facilities and operates with a large team and a several billion-dollar budget.

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.