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About the Role

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. This role supports the day-to-day operations of the identity and access management environment, with a primary focus on operational support, service continuity, and routine IAM administration.

Responsibilities

• Assist with standard IAM procedures, document work clearly, support end users and internal stakeholders, and help maintain security and access controls across enterprise systems
• Contribute to ongoing operations while developing deeper technical experience in identity, security, and infrastructure support
• Handle special projects and initiatives as assigned
• Assist with user and group management, access provisioning, role assignments, authentication support, ticket resolution, and troubleshooting identity-related issues within Microsoft Entra ID and related platforms
• Ensure that IAM services remain stable, responsive, and aligned with operational needs

Requirements

• A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position
• Education and/or experience which is equivalent to the above

Skills

• Identity and Access Management (IAM)
• Microsoft Entra ID
• Operational support
• Service continuity
• Routine IAM administration
• User and group management
• Access provisioning
• Role assignments
• Authentication support
• Ticket resolution
• Troubleshooting identity-related issues
• Security and access controls
• Infrastructure support

Location

• Brooklyn, NY

Work Type

• Day
• Weekends
• Nights/Evenings

Experience Level

• 4 years of satisfactory full-time experience

Education Level

• Baccalaureate degree from an accredited college

Salary/Compensations

• USD 75000 - USD 89000

Benefits

• Great benefits

About the Company

• The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City.
• From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.
• At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people.
• You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.