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About the Role
The Customer Automation Executive IT will demonstrate the use of IT systems to potential customers, depot and sales employees, assist Sales Executives in selling and demonstrating the benefits of the system, and assess conditions for IT usage at customer premises.
Responsibilities
- Demonstrate the use of IT systems to potential customers, depot and sales employees ensuring understanding and competence in usage
- Assist Sales Executives in selling and demonstrating the benefits of the system
- Assess conditions for IT usage at customer premises through site visits or other forms of contact
- Assess training requirements for customer employees and carry out such training
- Assess database needs and reformatting as necessary
- Resolve immediate install problems as necessary
- Resolve support log escalations via IT Automation
- Ensure resolution of hardware and software issues
- Ensure a high level of customer service satisfaction through remote or face to face customer contact as appropriate
- Promote ongoing sales opportunities
Requirements
- Confident and engaging manner with the ability to communicate and engage effectively with a range of customers both internally and externally
- Commercially astute with strong sales awareness coupled with operational IT knowledge and understanding
- Ability to manipulate and analyse data
- Good knowledge of databases
- Familiar with Microsoft Products
- Ability to effectively train customers ensuring training is understood and implemented
- Able to prioritise workload and manage your time effectively
- Strong organisational and problem resolution skills
- High attention to detail
- Able to work on own initiative
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
Skills
- IT skills
- Database knowledge
- Microsoft Products familiarity
- Training delivery
- Data manipulation and analysis
- Problem resolution
- Organisational skills
Location
- London area
Work Type
- Permanent
- Full Time
- 37.5 hours per week
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
- Development and promotion opportunities
About the Company
- DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide.
- DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK.
- At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
- DPD is a Valuable 500 company and a Disability Confident Employer.
Equal Opportunity
- DPD is a Valuable 500 company and a Disability Confident Employer.