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About the Role
You will support our permanent team at the Treptow-Köpenick location with first-level support via phone and email regarding product questions and delivery or return status. This is a seasonal/temporary position until February 28, 2027.
Responsibilities
- Provide first-level support via phone and email for product inquiries, delivery, and return status.
- Handle inbound calls only; no outbound calls.
- Offer support and consultation to customers.
Requirements
- Enjoy communication over the phone.
- Proficient PC user with the ability to quickly learn new software.
- Submit application documents in PDF format.
Skills
- Customer service experience (ideal)
- Native-level German language proficiency (spoken and written)
- Secure written communication skills
- Solid PC skills
Location
- Treptow-Köpenick, Berlin
- Alexander-Meißner-Str. 77D
Work Type
- Seasonal/Temporary until 02/28/2027
- Part-time or Full-time (from 20 hours/week)
- Onsite
Salary/Compensations
- €14 per hour
Benefits
- Flexible employment contracts available for the seasonal period (September 2025 - March 2026)
- Pleasant working atmosphere
- Collegial environment
About the Company
- A successful Berlin-based company.
- One of the largest providers of Halloween and carnival items.
- Modern e-commerce company developing innovative brands and products since 1999 in costumes & party, medieval & live role-playing, collectibles & pop culture, and toys & games.
- Operates all relevant online channels and covers all aspects of the product value chain at the Berlin location, from idea to logistics.