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About the Role
Join our growing Operations team as an Energy Economics & Operations Administrator. You will work closely with colleagues from various departments to ensure our market communication and billing processes run smoothly.
Responsibilities
- Handle customer inquiries regarding invoices and payments via phone and email.
- Engage in professional communication with partner companies and internal departments.
- Review and manually create invoices for end customers.
- Process complex billing inquiries and annual invoices.
- Resolve outstanding issues and support quality assurance.
- Address inquiries related to market communication.
- Contribute ideas for improving internal processes.
- Collaborate closely with the development team on technical optimizations.
- Actively share knowledge within the team and help shape learning-oriented processes.
Requirements
- Completed commercial apprenticeship or comparable qualification.
- Experience in invoice processing or accounting, ideally in the energy sector.
- Proficient in accounting processes, especially end-customer billing, manual invoice creation, and resolving outstanding items.
- Initial experience in processing annual invoices is a plus.
- Careful, structured, and responsible work approach.
- Strong solution-oriented and analytical thinking for complex cases.
- Enjoy providing feedback, exchanging ideas within the team, and actively shaping processes.
- Good knowledge of MS Excel and general openness to digital tools.
- Very good German language skills (at least C1) and good English skills, both written and spoken.
Skills
- MS Excel
- Digital Tools
- Market Communication
- Billing Processes
- Invoice Processing
- Accounting
- Customer Service
- Problem Solving
- Teamwork
Location
- Berlin Kreuzberg
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Education Level
- Commercial Apprenticeship
- Comparable Qualification
Benefits
- Comprehensive onboarding and training
- Flexible working hours
- Discounted electricity tariff
- Subsidized Deutschlandticket
- Modern work environment
About the Company
- Lumenaza is a Green-Tech company aiming to make the energy industry more sustainable.
- We offer software and services, as well as green, decentralized electricity.
- Our SaaS platform assists energy companies in managing the entire customer process, from provider changes and billing to managing energy groups and a virtual power plant.
- The software automates numerous workflows in the energy sector and maximizes the value of even small renewable energy installations.
- Under the brand LUOX Energy, we offer end customers a green dynamic electricity tariff allowing them to purchase electricity at exchange prices.
- Customers with biogas, wind, or solar systems can also feed their green electricity into the grid at exchange prices.
Equal Opportunity
- We value diversity and are committed to promoting women in the tech industry.