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About the Role

As a Security and Intelligence Analyst within our Custodial Services team, you’ll play a vital role in supporting the safety, security and good order of the prison estate. Working as part of the local Security and Intelligence team, you’ll support the collection, handling and dissemination of intelligence that helps minimise risk to the public and supports effective prison operations. This is a varied and responsible role, ideal for someone who thrives in a fast‑paced environment, can manage sensitive information with care, and enjoys working collaboratively with internal teams and external agencies. Your work will help create impactful solutions by ensuring intelligence is accurate, timely and handled in line with policy and legislation.

Responsibilities

Work as directed by Security Management to support daily intelligence and security activity.
Develop and maintain knowledge of the National Collection, Analysis and Dissemination Policy Framework and Function 4 Intelligence baselines.
Ensure intelligence is used effectively to minimise risk to the public and preserve good order within the prison.
Support analysts in producing key intelligence products and reports.
Work closely with external agencies, including Police and Counter Terrorism teams, to ensure information is shared appropriately.
Store, log, file and archive intelligence and security documentation in compliance with data protection requirements.
Process DPA requests and manage security files in and out of the department.
Complete minutes and actions for security‑related meetings as requested.
Track intelligence actions and support the IR supervision process, completing MIRs where appropriate.
Disseminate reports to relevant stakeholders accurately and securely.
Support CCTV gathering, evidence handling, preservation and destruction in line with procedures.
Assist Police with evidence and reporting queries, including CIPRA referrals.
Complete risk assessments, escort documentation and prisoner assessments as required.
Maintain intelligence systems and databases, including logging vehicles and alerts.
Support incident management, lockdown searches and immediate threat tasking.
Carry out additional duties as requested by the Security Management Team or Assistant Director Security.

Requirements

Successful candidates will be required to complete the Level 4 Intelligence Analyst Course (minimum 18 months).
The ability to work effectively as part of a team and use your own initiative.
Strong organisational skills and the ability to prioritise demanding workloads.
Good interpersonal and communication skills.
Strong IT skills and good literacy levels.
A willingness to learn and maintain high professional standards.
The ability to work accurately with sensitive and confidential information.
Experience working in a custodial or similarly secure environment (desirable).
Knowledge of prison systems such as IMS, NOMIS, CMS or ViSOR (desirable).
This role requires formal Security Clearance and SSCL level 2 clearance, which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments.
UK residency requirements may apply for certain levels of clearance.
You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Skills

IT skills
Literacy skills
Organisational skills
Communication skills
Interpersonal skills

Location

HMP Thameside, SE28 0FJ

Work Type

40 hours per week
working shifts Monday- Friday
working 1 in 6 weekends

Experience Level

Minimum 18 months training required for Level 4 Intelligence Analyst Course

Education Level

Level 4 Intelligence Analyst Course

Salary/Compensations

£27,580 starting salary plus £6,500 London weighting increasing to £34,475 after 18 months

Benefits

25 days plus bank holidays
Up to 6% contributory pension scheme
Role‑specific training, intelligence qualifications and continuous professional development
Employee Assistance Programme and wellbeing support
Discounts across a wide range of retailers and services
Inclusive networks supporting collaboration, learning and belonging

About the Company

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.
We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks).
Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We see people first and foremost for their performance and potential.
We are committed to building a diverse and inclusive organisation that supports the needs of all.
As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working.
We operate a hybrid work structure in many of our business areas.
We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard.
Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

Equal Opportunity

We are committed to building a diverse and inclusive organisation that supports the needs of all.
As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard.
Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).