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About the Role

As a Duty Manager at Adina Hotel Town Hall, you will be responsible for understanding and exceeding guest expectations, leading daily hotel operations, and supporting the front office team. You will ensure smooth daily operations, handle guest requests and complaints, and maintain accurate records.

Responsibilities

• Lead daily hotel operations and serve as the primary contact for front office team members.
• Encourage team involvement, initiative, and continuous improvement through a hands-on approach.
• Coordinate shift tasks and delegate responsibilities to Receptionists.
• Ensure efficient check-in/check-out processes, proper use of guest names, CRM, and cashiering procedures.
• Conduct daily team briefings on hotel activities, VIPs, group movements, promotions, and guest feedback.
• Assist guests with special requests and ensure follow-through and accurate charging.
• Resolve guest complaints promptly, efficiently, and courteously, adhering to complaint handling guidelines.
• Maintain the accuracy and up-to-date status of the Guest Services Directory in the PMS.
• Ensure seamless transition to night shifts through effective communication and handover.
• Prepare and present financial/yield reports as requested by management.
• Handle reservation requests efficiently and courteously, escalating complex requests as needed.
• Adhere to TFE hotels credit and account procedures, ensuring accurate guest accounts and charge postings.
• Audit daily activities of Front Office and Food & Beverage operations.
• Assist with team rosters to ensure effective coverage and cost-effectiveness.
• Participate in recruitment, performance reviews, and performance management.
• Keep management informed of any problems or unusual matters.
• Maintain the cleanliness and tidiness of the lobby, front desk, and F&B outlet.

Requirements

• Hold a current Responsible Service of Alcohol (RSA) Certificate.
• Hold a current First Aid Certificate.
• Ideally possess 1-2 years of prior experience in a similar role and property.
• Ability to meet the physical demands of the role, including constant standing and walking, and frequent lifting of objects up to 20 kgs.

Skills

• Leadership
• Communication
• Problem-solving
• Guest service
• Attention to detail
• Teamwork
• Sales

Location

• Town Hall

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Responsible Service of Alcohol (RSA) Certificate
• First Aid Certificate

Salary/Compensations

• $79,746.55 per annum, excluding superannuation

About the Company

• TFE Hotels is a hospitality group known for creating memorable experiences where people come first.
• Adina Hotels are part of TFE Hotels.