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About the Role

The Engineering Specialist, Secure Print & Document Services provides technical leadership, engineering support, operational governance, and continual improvement for Canada Life’s enterprise print services and Secure Print platform. This role owns the design, implementation, support model, vendor coordination, and service maturity of Secure Print and related document services, ensuring they remain secure, reliable, compliant, and aligned to business needs.

Responsibilities

Lead engineering, configuration, testing, upgrades, and technical standards for Secure Print platforms, print infrastructure, authentication, secure release, queues, servers, SaaS integrations, and supporting services.
Support lifecycle management, service roadmaps, operational procedures, service health monitoring, user experience improvements, budget input, and alignment to End User Technology standards.
Maintain security controls, access and authentication standards, encryption and secure transmission requirements, audit evidence, compliance documentation, and remediation support for print-related risks and findings.
Provide Level 3 support, lead root cause analysis, support incident/problem/change processes, monitor service performance, contribute to major incident response, and improve automation and operational readiness.
Coordinate vendors and support partners, manage escalations, participate in service reviews, track commitments, support evaluations, and contribute to contract or licensing reviews as required.
Lead technical workstreams, deployment planning, implementation support, migration activities, and delivery of assigned Secure Print and document services roadmap initiatives.
Support accessible document technologies, document modernization, digital-first workplace strategies, and standards that improve usability and accessibility.
Maintain technical standards, architecture diagrams, runbooks, troubleshooting guides, support models, governance evidence, and audit-ready documentation.

Requirements

5–8 years of experience supporting enterprise technologies, print infrastructure, workplace technology services, operational support, service management, vendor coordination, troubleshooting, and technical communication.
Technical leadership
Service ownership
Problem solving
Operational excellence
Collaboration
Clear communication
Continuous improvement

Skills

Secure Print platforms
Enterprise print management
Microsoft 365/Azure
Active Directory and identity management
ITIL
Audit/compliance support
Accessibility
Document management

Location

London
Toronto
Winnipeg

Work Type

Permanent
Full Time
Hybrid

Experience Level

5-8 years

Salary/Compensations

$68,800 - $114,700 annually

Benefits

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, do the right thing, and deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.