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About the Role

The Compliance and Process Management Lead supports the Commercial Banking Process and Compliance Manager by executing key components of the Division’s process governance and first-line compliance framework. This role ensures alignment between regulatory requirements, internal policies, business processes, and system workflows across the commercial lending lifecycle, focusing on procedure development, maintenance, and consistent application, as well as supporting compliance monitoring and control activities.

Responsibilities

Draft and maintain Commercial Banking procedures aligned with regulatory requirements, policy standards, and system workflows.
Support standardization and consistency across processes and documentation practices.
Partner with stakeholders to ensure procedures are practical, clear, and consistently applied.
Maintain documentation to support audit and exam readiness.
Support execution of monitoring and quality control activities.
Identify trends, inconsistencies, and gaps and escalate as appropriate.
Reinforce adherence to defined control points, documentation standards, and procedures.
Support implementation of regulatory changes, audit findings, and internal improvements.
Assist in translating requirements into procedures, workflows, and user guidance.
Coordinate with stakeholders to ensure consistent adoption and execution.
Support internal audits and regulatory exams through documentation preparation and coordination.
Track findings and assist in remediation efforts.
Promote consistent documentation and support sustainable resolution of issues.
Perform other duties as assigned.

Requirements

Associate or bachelor’s degree preferred, or equivalent experience.
3+ years of experience in commercial banking, compliance, operations, or related field.
Experience supporting process documentation, compliance execution, or audit activities preferred.
Demonstrated ability to work with cross-functional teams and support process improvement initiatives.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Skills

Working knowledge of banking regulations and their application within commercial lending.
Understanding of the end-to-end commercial lending lifecycle.
Ability to translate regulatory and policy requirements into clear procedures and operational workflows.
Familiarity with process governance, documentation standards, and control frameworks.
Experience with loan origination/workflow systems (nCino preferred).
Strong attention to detail and documentation discipline.
Ability to identify process inefficiencies, inconsistencies, and control gaps.
Effective collaboration and communication across cross-functional teams.
Ability to manage multiple priorities and support coordinated execution.
Maintains confidentiality and handles sensitive information appropriately.
Communicate effectively with internal and/or external customers.

Work Type

Full-Time

Experience Level

3+ years of experience

Education Level

Associate or bachelor’s degree preferred, or equivalent experience.

Salary/Compensations

$71,823.00 - $95,780.00

Benefits

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Paid Sick and Safe Leave: For your health and safety.

About the Company

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.