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About the Role

We are seeking a Quality Manager to ensure every Lucky Saint product meets the highest standards, from grain to glass. This role involves managing and improving our Quality Management Systems and collaborating with internal teams and external partners to enhance quality across the supply chain.

Responsibilities

• Own and continuously improve the Lucky Saint Quality Management System.
• Develop and maintain controlled technical quality standards, process documentation, and specifications.
• Develop and implement risk-based QA sampling plans across the supply chain and On Trade.
• Develop and implement supplier auditing schedules and protocols.
• Ensure compliance with all relevant food safety, quality, and regulatory requirements.
• Lead the monitoring, reporting, and continuous improvement of Quality KPIs.
• Monitor, investigate, and resolve customer and consumer quality complaints, identifying root causes.
• Lead and administer the internal Lucky Saint Sensory Panel.
• Manage product conformance to specification with brewing partners.
• Analyze, interpret, and communicate Quality KPI performance to drive informed decision-making.
• Identify, prioritize, and deliver quality improvement initiatives across the end-to-end supply chain.
• Support the wider internal team and external partners to raise the bar on quality.
• Build strong working relationships with suppliers to drive continuous quality improvement.
• Work closely with the On Trade team to build capability and develop quality standards.
• Support the delivery of quality and efficiency improvements in breweries through robust trial management.
• Support new product development, ensuring quality criteria are understood and signed off.
• Identify and lead technical innovation projects that improve product quality, process capability, or consumer experience.
• Conduct risk assessments and implement preventative quality controls.
• Champion a culture where quality is everyone's responsibility.

Requirements

• Strong technical understanding of Quality Management principles, demonstrated through previous experience of managing quality within FMCG.
• Minimum of 3 years of experience working within an industrial brewery environment, including experience of Packaging and On Trade operations.
• Passionate about producing exceptional-quality beer.

Skills

• Quality Management Systems
• Quality KPIs
• Sensory Panel administration
• Problem-solving methodologies
• Supplier auditing
• Risk assessment
• Trial management
• New Product Development support

Location

• Marylebone, London
• Brewery and supplier sites

Work Type

• Hybrid
• Travel required

Experience Level

• Minimum of 3 years of experience

Education Level

• Technical brewing related qualification preferred (e.g., Level 4 Brewer Apprenticeship, CIBD General Certificate or Diploma in Brewing)

About the Company

• Lucky Saint is on a mission to become the defining alcohol-free beer.
• Founded in late 2018 by Luke Boase, the company aims to change the perception of alcohol-free beer and the drinking experience worldwide.
• The team is passionate about the brand and maintaining exceptionally high standards.