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About the Role

Join Deliveroo's mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. The Customer Care team supports Deliveroo’s customers, riders, and restaurant partners, delivering thoughtful, efficient, and empathetic service. As an Operations Manager in Paris, you will find solutions to major challenges to deliver a seamless customer experience in the French market, contributing directly to Deliveroo’s strategy within the Operations function. We seek a fully-autonomous critical thinker to own a market-level area, identify growth & quality objectives, build plans with strong modeling skills, and lead their delivery, bringing an analytical mindset, deep understanding of the competition, and cross-functional influence.

Responsibilities

Own complex logistic and financial strategic initiatives.
Collaborate with various business units.
Contribute to continuous improvement in our delivery network.
Own part of our network efficiency by defining market-winning strategies at a hyper-local level.
Improve service levels across Operations and balance cost priorities with growth and service level delivery.
Create models & frameworks to industrialize monitoring and support operations.
Improve the customer and rider proposition by joining a team dedicated to delivering better outcomes for rider partners and customers.

Requirements

3-4 years of experience in a high-paced, project-based organization (e.g., tech startup, management consultancy).
Strong experience in quantitative and qualitative analytics (Excel modeling, database crunching).
Excellent mastery of Google Suite/Microsoft Office.
Track record in autonomously structuring, coordinating, and executing projects.
Ability to prioritize effectively, favor 80/20 approaches, and manage multiple projects concurrently.
Strong stakeholder management skills.
Thrives in a collaborative environment.

Skills

Analytical and impact-oriented mindset.
Problem-solving.
Data analysis.
Modeling.
Innovative solution implementation (test and learn approach).
Strong communication skills.
Stakeholder management.
Ability to write synthetic documents.
Ability to influence a senior audience.
Insightful, proactive, and engaged.
Understanding of 'the big picture' and detailed dynamics.
Proactive collaboration across functions.
Ability to tap into stakeholders’ business knowledge.
Ability to keep track of competition’s moves.
Quantitative and qualitative analytics.
Excel modeling.
Database crunching.
Google Suite/Microsoft Office mastery.
SQL knowledge is a plus.
Project structuring, coordination, and execution.
Effective prioritization.
80/20 approach.
Concurrent project management.
Excellent oral/written communication in English and French.
Presenting to a senior audience.
Influencing decision making.

Location

Paris

Work Type

Hybrid

Experience Level

3-4 years

Benefits

Solve meaningful problems at real scale.
Work on a complex, always-on marketplace that impacts millions every day.
See your impact, fast.
Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
Grow through challenge and ownership.
Take on big, ambiguous problems and accelerate your career with strong support.
High standards, collaboration, flexible working and continuous learning.

About the Company

Deliveroo is part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
Teams may collaborate with teammates, systems, and leaders across DoorDash and Wolt.
Together, they are unlocking new possibilities as one global team.

Equal Opportunity

Deliveroo knows that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
Committed to fostering an environment where everyone can do their best work and feel they belong.
Believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
Details on how to request support will be shared to ensure a fair and equitable experience.