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About the Role

We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform.

Responsibilities

Collaborate with software engineers to optimize architecture and services for availability, latency, performance, and reliability using cloud-native tools.
Design and implement scalable operations tooling to support platform growth and scaling across multiple regions.
Design, deploy, and maintain AWS cloud-native services that are elastic and resilient to failure.
Participate in and improve our 24x7 incident response and on-call rotation.
Use and expand our existing CNCF solutions like Kubernetes, Service Mesh, Prometheus, OpenTelemetry, and ArgoCD to increase platform reliability.
Automate production operations to provide guardrails and continuous platform operation.
Develop automation solutions for scalable service and platform operations, including deployment, scale testing, graceful failure, and chaos testing.
Stay updated on industry best practices for scalability and reliability to improve the scalability of the ThousandEyes platform.
Identify and provide solutions to common obstacles hindering operational excellence across engineering teams.
Generalize and standardize solutions and processes to enable repeated success across our microservice-based multi-region platform.
Play a key role in the ThousandEyes platform by leveraging scale testing, additional environments, and working with application teams to improve system reliability.
Manage a rapidly growing infrastructure capable of handling substantial daily data volumes, emphasizing operations/infrastructure/everything as code.

Requirements

5+ years of experience in a related role
Proficiency in software development with languages such as Python or Go
Shown ability to build and implement scalable, well-tested, and security-focused solutions that integrate security protocols throughout the development and deployment lifecycle
Strong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocols
Knowledge of Site Reliability principles: Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs

Skills

Kubernetes
Service Mesh
Prometheus
OpenTelemetry
ArgoCD
AWS
Python
Go
Unix/Linux systems

Location

San Francisco
Seattle
Austin
New York

Work Type

Hybrid

Experience Level

Senior
5+ years

Salary/Compensations

$165,000.00 - $241,400.00 (U.S. and/or Canada)
$165,000.00 - $277,600.00 (New York City Metro Area)
$146,700.00 - $247,000.00 (Non-Metro New York state & Washington state)

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
Restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt)
Flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (non-sales roles)
Performance-based incentive pay (sales roles)

About the Company

Cisco ThousandEyes is a leading Digital Experience Assurance platform that empowers organizations to deliver seamless digital experiences across every network—even those beyond their ownership.
Leveraging AI and an unparalleled set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences.
ThousandEyes is deeply integrated across Cisco's extensive technology portfolio, supporting customers in scaling deployments while offering AI-powered assurance insights within Cisco’s Networking, Security, Collaboration, and Observability portfolios.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.