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About the Role
This role is responsible for providing exceptional customer service and reflecting the luxury lifestyle image of Jimmy Choo through customer interactions and boutique presentation. You will build client relationships, manage stock, and contribute to achieving store targets.
Responsibilities
- Provide exceptional customer service by following the Selling Ceremony.
- Reflect the Jimmy Choo luxury lifestyle image through attitude, grooming, and behavior.
- Develop in-depth product knowledge to offer knowledgeable customer service.
- Build and maintain a client database to foster repeat business and loyalty.
- Resolve customer complaints effectively and promptly.
- Replenish stock according to company procedures.
- Maintain accurate stock controls and ensure stock availability.
- Participate in stock takes as required.
- Attend store meetings and training events to ensure good communication.
- Represent Jimmy Choo during promotional events.
- Ensure merchandise presentation, tidiness, and cleanliness of the boutique.
- Contribute ideas for boutique performance improvements.
- Strive to achieve key performance indicators and store targets.
- Implement and adhere to company procedures, standards, and policies.
- Communicate Health and Safety issues and comply with safety procedures.
- Support management with back-of-house and administrative operations.
- Perform other ad-hoc duties as reasonably required.
Requirements
- Demonstrable success as a sales consultant within a luxury brand.
- Excellent written and verbal communication skills.
- Fluent English.
- Additional languages are beneficial.
- Demonstrable sales skills.
- Knowledge and understanding of the luxury market, customer service, and fashion.
- Ability to handle multiple demands and competing priorities.
- Proactive in anticipating client needs.
- Demonstrates respect and politeness, exceeding customer expectations.
- Shows innovation and initiative in customer care.
- Enthusiastic, self-confident, and self-motivated.
- Maintains professionalism under all circumstances.
- Willing to go the extra mile to achieve targets.
Skills
- Customer Service
- Sales
- Clienteling
- Stock Management
- Communication
- Luxury Market Knowledge
- VM Standards
Location
- United Kingdom
Work Type
- Full-Time
Experience Level
- Sales Consultant
- Luxury Brand Experience
Salary/Compensations
- 26,000.00 - 33,500.00 GBP
About the Company
- Capri Holdings Limited is committed to providing a fair and accessible recruitment process.
- We offer reasonable accommodation for the interview or application process upon request.
Equal Opportunity
- The Company is an equal employment opportunity employer.
- The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
- The Company also prohibits harassment of applicants and employees based on any of these protected categories.