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About the Role
At Myo, we are seeking a passionate Member Experience Executive to join our team. This role offers the opportunity to be part of an exciting growth phase as we open new workspaces. You will act as the face of the brand, delivering premium customer service and ensuring our members and visitors have an exceptional experience.
Responsibilities
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Develop relationships with internal and external members to understand and address their needs.
- Lead customer onboarding and offboarding processes.
- Respond to customer tickets.
- Act as the first point of call for resolving members and guest issues and escalating where necessary.
- Conduct tours of the space for office rental and event hire.
- Liaise with the building management team.
- Provide AV and Room Setup support.
- Cover reception when needed, including lunch breaks.
- Conduct floor checks to ensure the space is tidy and ready for use.
- Plan members events and source third-party suppliers.
- Manage Myo’s events budget appropriately whilst delivering an enriching events programme.
- Tailor events with Myo’s ESG strategy in mind.
- Support with general office admin tasks and the raising of PO’s.
- Maintain the site documents.
- Train the Member’s Host.
- Hold regular KPI meetings with service partners to ensure service is maintained.
- Support Flexible Workplace Manager in budget setting.
- Manage and maintain Myo’s compliance platform ensuring all statutory testing is up to date.
- Deputise for Workplace Manager.
- Oversee small project works.
- Act as an ESG ambassador for Myo.
- Represent Myo in wider Landsec Quarterly Customer Meetings.
Requirements
- Relevant customer experience in coworking, retail, and/or events.
- Event planning experience.
- Thrives in building relationships with people.
- Natural problem solver.
- Possesses a can-do attitude.
- Has great organizational skills.
- Is great at solving problems.
- Shows great attention to detail.
- Comfortable working knowledge of MS Office tools - particularly in Word and Excel.
- Natural self-starter and ability to work independently as well as part of a team.
- Experience in facilities management.
Skills
- Customer service
- Event planning
- Relationship building
- Problem-solving
- Organizational skills
- Attention to detail
- MS Office (Word, Excel)
- Independent work
- Teamwork
- Facilities management
- ESG strategy implementation
Location
- UK
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Performance based annual bonus plan
Benefits
- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years
- Option to purchase up to 10 additional days each year
- Three-day December festive break
- One 'My Day' off for personal choice
- Enhanced pension contributions (Landsec contributes up to 10.5%)
- Private medical insurance
- Health Cash Plan
- Life assurance
- Income protection
- Enhanced maternity, adoption, shared parental leave policies
- Two different share plans
- Up to 4 working days to volunteer per year
- 'Give As You Earn' programmes with 20% top-up
- Employee assistance programme
- Digital GP
- Cycle to work scheme
- Mindfulness app
- Health app supporting fertility and menopause
About the Company
- Landsec identifies and shapes places that create opportunity, enhance quality of life, and bring joy. We have the UK’s leading portfolio of urban places and are one of Europe’s largest real estate companies.
- Our £10 billion portfolio includes premium workplaces, the UK’s pre-eminent retail platform, and a residential pipeline.
- We have 80 years of experience in spotting opportunities, building partnerships, and adapting to shape places that meet the needs of a changing world.
- Myo ensures members have the best work day, every day, by putting members first and creating spaces they are proud to call home.
- Myo is at a pivotal point, opening new workspaces this year and experiencing exciting growth.
Equal Opportunity
- At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
- We strive to ensure all our information, and services are accessible to and usable by everyone.
- If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com.