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About the Role

Lead Swarovski-own retail teams to drive sales, brand, and retail execution across the SR channel by achieving budgets and targets while controlling operational expenses. Motivate and coach the team to achieve ambitious results, build strong relationships with Store Managers, and ensure effective team communication.

Responsibilities

• Achieve monthly/yearly budgets and targets for sales, retail headcount, and costs.
• Control operational expenses and optimize staffing within stores.
• Build and foster strong relationships with Store Managers.
• Build a strong team and ensure effective communication across teams.
• Motivate and coach retail staff to achieve ambitious results.
• Ensure excellent and consistent consumer and brand experience across all touch points.
• Complete visitation reports and optimize retail execution through KPIs and VM.
• Plan and execute incentives and promotional activities.
• Implement retail processes according to global guidelines.
• Support new store openings and provide necessary information to relevant managers.
• Report any issues or missing tools for new POPs to Sales Operations.
• Provide feedback to Global Teams on customer/market needs and improvement ideas.

Requirements

• Minimum Diploma in Business and/or equivalent.
• 8 years of relevant work experience in the retail and consumer industry.
• Minimum 3 years of experience in a commercial-focused retail environment.
• Experience in leading diverse teams.

Skills

• Advanced numeracy
• Advanced literacy
• Advanced verbal communication skills

Work Type

• Hybrid
• Flexible work options

Experience Level

• 8 years of relevant work experience
• 3 years in commercial focused retail environment

Education Level

• Minimum Diploma in Business and/or equivalent

Benefits

• Learning and career development programs
• Global employee assistance program
• Hybrid and flexible work options
• Paid volunteering leave
• Exclusive employee discounts on Swarovski product

About the Company

• Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality.
• Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
• Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation.
• We empower people to express their individuality with confidence and respect.
• We believe that different perspectives make us stronger.

Equal Opportunity

• Swarovski is an equal opportunity employer.
• We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.