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About the Role
As a People Central Advisor, you will be a trusted first point of contact for employees and leaders, providing timely, accurate and practical advice across a broad range of HR matters aligned to nbn’s policies, systems and processes. You will operate in a fast-paced, high-volume and complex environment, where you are required to think on your feet, apply sound judgement, and deliver clear, structured and well-reasoned guidance. This is a hands-on role that balances advisory with HRIS (Workday) processing. You will confidently navigate and action system transactions in real time, while managing a steady flow of employee and leader enquiries. You will also support escalations and partner with broader People & Culture specialist teams to work through more complex matters. You will bring a strong continuous improvement mindset, actively identifying opportunities to simplify processes, reduce manual effort and enhance the employee experience. With a natural curiosity for systems, you will champion digital capability, including AI and automation, to drive efficiency, accuracy and smarter ways of working.
Responsibilities
- Provide timely, accurate and practical advice across a broad range of HR matters.
- Operate in a fast-paced, high-volume and complex environment.
- Think on your feet, apply sound judgement, and deliver clear, structured and well-reasoned guidance.
- Balance advisory work with HRIS (Workday) processing.
- Confidently navigate and action system transactions in real time.
- Manage a steady flow of employee and leader enquiries.
- Support escalations and partner with broader People & Culture specialist teams.
- Actively identify opportunities to simplify processes, reduce manual effort and enhance the employee experience.
- Champion digital capability, including AI and automation, to drive efficiency, accuracy and smarter ways of working.
Requirements
- Experience navigating high-volume HR environments within large, complex organisations.
- Balanced advisory work with hands-on system processing.
- Sound understanding of the employee lifecycle and Fair Work legislation.
- Apply knowledge in a practical, commercially aware way when responding to queries.
- Comfortable managing complexity, structuring thinking clearly, and working methodically through issues.
- Experience using Workday, or a comparable HRIS.
- Confident managing system-driven processes alongside employee enquiries.
- Proactive in improving how work gets done.
- Motivated to contribute to a high-performing, collaborative team.
- Full working rights in Australia.
Skills
- HRIS (Workday) processing
- Continuous improvement mindset
- Digital capability
- AI and automation
- Employee lifecycle understanding
- Fair Work legislation understanding
- Problem-solving
- Communication
Work Type
- Permanent
- Full time
Benefits
- 18 weeks of paid parental leave
- Pride in Diversity Platinum Employer status
- Employee-led diversity pillars
About the Company
- nbn is building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere.
- nbn is continuing to create Australia’s network—a network made for more.
- nbn's pioneering spirit drives them forward every day.
- nbn helps lift the digital capability of the nation.
Equal Opportunity
- nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
- nbn believes diverse perspectives are the key to unlocking greater outcomes.
- nbn encourages applications from people of all ages, nationalities, abilities, and cultures.
- nbn has a Reconciliation Action Plan.
- nbn has an Accessibility & Inclusion Plan.
- nbn is a Pride in Diversity Platinum Employer.
- nbn champions equal opportunities for all employees.
- nbn provides accessibility adjustments for the recruitment process upon request.