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About the Role

The Customer Success Officer supports the Rainforest Alliance's business partners along the global supply chain, including manufacturers, packers, traders, retailers, and farmers. The officer provides advice to ensure compliance with program standards, policies, and requirements related to traceability, claims, and supply chain. This role utilizes best practice Customer Success processes to enhance customer experiences, achieve team goals, and expand the organization's mission impact, with relationship management and customer satisfaction as guiding principles.

Responsibilities

Promptly respond to inquiries and provide information to companies on the implementation of certification, traceability and claims requirements by email, phone calls and live chats in multiple languages.
Review and approve claims requests for certified products and promotional materials.
Provide training as needed – via phone calls, webinars, and occasionally in person – to company partners and internal colleagues on our requirements and systems.
Collaborate internally with other teams such as Technology, Assurance, Product Development, Corporate Engagement & Partnership and Marketing & Communications to provide outstanding support to companies.
Share inputs and feedback for customer success processes, reporting etc. as appropriate internally to support continuous improvement activities.
Other duties and projects as assigned.

Requirements

Bachelor's degree
Minimum 1-2 years of relevant experience, such as customer service, sales, marketing or communications
English and French proficiency is essential
Ability to travel up to 10% per year, including internationally
Legally authorized to work in the Netherlands

Skills

English fluency
French fluency
Customer service
Sales
Marketing
Communications

Location

Netherlands

Work Type

Flexible hybrid working environment

Experience Level

1-2 years

Education Level

Bachelor's degree

Salary/Compensations

€40,777 - €50,971

Benefits

Be a part of a global organization with an impactful mission and a collaborative, respectful, and accountable culture.
Enjoy opportunities for professional growth and career development.
Benefit from remote working flexibility and flexible hybrid working environment.
Competitive compensation package and benefits.
A favourable time‑off policy.
Prioritize your wellbeing. We have numerous ways to promote work-life balance.

About the Company

The Rainforest Alliance is a global organization with an impactful mission and a collaborative, respectful, and accountable culture.

Equal Opportunity

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.