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Carry out Testing & Commissioning, Preventive Maintenance, and Time & Material activities for thermal products such as CRAC, Fan Wall, AHU, and XDU.
Respond promptly to assigned emergency service calls while on 24x7 standby duty.
Ensure availability for weekend/holiday and after-office-hours support.
Participate in field troubleshooting activities with technical support, fellow engineers, and vendors.
Adhere to Vertiv and client OH&S requirements.
Ensure timely attendance of all safety courses.
Utilize adequate PPE, appropriate tools, and calibrated instruments in field activities.
Report all incidents on time.
Support Team Lead and Service Manager in departmental planning, scheduling, and organization.
Author Method of Statement, Risk Assessment, Site Acceptance Test procedures, and Incident Reports.
Ensure prompt job debriefing and continuous monitoring and achievement of OKR.
Collaborate with the project management team to schedule testing & commissioning activities.
Attend all required safety and technical courses.
Maintain positive relationships between the Company and customers by promptly reporting complaints.
Ensure competence is maintained to handle required technology through company-provided training.
Maintain a presentable company vehicle, personal dress, and appearance, adhering to company policy and professional standards.

Minimum 2 years of relevant experience.
Good customer service.
Knowledge in field servicing of thermal products like CRAC, HVAC, AHU, and chiller systems.
Experience in critical infrastructure is desirable.
Customer-centric with a high level of commitment to meet and exceed customer satisfaction and demands.
Good written, oral communication, and presentation skills.
Experience working with people across different cultures and backgrounds.
Good relationship-building and management skills.
Ability to foster long-term relationships with internal teams and external partners.
Self-motivated and able to work on own initiative.
Good team player.
Action- and results-oriented with a passion for success.
Aggressive in planning for and achieving targets.
Good time management skills.

Field Service X at Vertiv

Field Service X