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About the Role
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft. We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands-on mentality, eager to help the world's biggest brands grow and apply this mindset to help Adyen scale. You are excited to work with a global, multicultural team in a collaborative manner and are a keen problem solver. Your focus will be on delivering an outstanding customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our customers.
Responsibilities
- Collaborate with your team and work individually with strategic merchants.
- Build trust and long-term partnerships with merchants to reduce churn and maximize account value.
- Proactively spot growth opportunities and drive commercial discussions with merchants to help grow their accounts and meet financial targets.
- Prioritize and manage short and long-term projects with varying timelines across multiple accounts, leveraging internal support teams.
- Act as a voice of the customer within the business, providing feedback to improve product and merchant experience.
- Independently manage and prioritize tasks to meet project deadlines with minimal supervision.
- Proactively identify and resolve issues to ensure smooth workflow and consistent delivery of high-quality results.
Requirements
- 3-6 years of experience in a client-facing and commercial role (merchant side, enterprise software, technical infrastructure, or financial services).
- Enjoy engaging with others and developing strong working relationships internally and externally with customers.
- Self-starter with a curious mindset, challenging yourself to go beyond the obvious and use knowledge to drive customer growth.
- Motivated by team commercial targets, with a proven track record of finding, driving, and delivering growth within an existing portfolio.
- Experience in presenting, negotiating, and structuring complex pricing models.
- Highly organized with excellent time management skills and a constant drive to improve team efficiency.
- Full professional written and verbal proficiency in English (other languages are a plus).
Skills
- Account Management
- Client-facing
- Commercial Acumen
- Project Management
- Relationship Management
- Problem Solving
- Time Management
- Negotiation
- Presentation Skills
Location
- London
Work Type
- Hybrid (3x in office, 2x WFH)
Experience Level
- Mid-level
About the Company
- Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.
- At Adyen, everything we do is engineered for ambition.
- For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.
- We are motivated individuals who tackle unique technical challenges at scale and solve them as a team.
- Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Equal Opportunity
- Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum.
- Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours.
- No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
- Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply.
- We look forward to your application!