Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Service Operations at ICE Services consolidates complex song ownership and rights data from multiple sources to provide an authoritative source of truth, underpinning accurate royalty payments and supporting operational services. We are expanding our Operations team and recruiting in London for Operations Agents on an initial 2-year fixed-term contract.

Responsibilities

• Review, compare and reconcile information from members of our customers, licensees and other sources
• Identify potential anomalies, research missing data utilising authoritative sources and liaise with ICE Customers
• Ensure that all ICE Services processing activities achieve the contracted SLAs
• Deliver a service that supports our Customers licensing, invoicing and distribution deadlines

Requirements

• Analytical and detail-oriented skills
• Ability to detect discrepancies, errors or inconsistencies in information received
• Capability to identify root causes of data and information mismatches and develop solutions
• Evaluating data to determine its relevance, accuracy and reliability
• Adaptability
• Ability to be able to quickly learn and adapt to using in house tools and systems (full training provided)
• Investigative abilities: Capacity to find missing or incorrect information through research
• Resourcefulness: Knowing where and how to gather relevant data from internal or external sources
• Coordinating with other teams and team members to clarify information
• Ability to convey information accurately clearly and with a high level of professionalism
• Time Management: Prioritizing tasks to meet deadlines while maintaining accuracy
• Attention to detail: Ensuring all information is reviewed and entered is precise and accurate
• Persistence and tenacity: Following through on investigations and cases until issues are resolved
• Proactive approach: identifying potential data issues before they escalate
• Driven and high performer: Seeks opportunities to enhance skill sets and ability to complete other operational activities

Skills

• Data Accuracy
• Problem solving
• Critical thinking
• Research Skills
• Communication skills
• Organisation Skills
• Soft Skills

Location

• London

Work Type

• Home-based
• Fixed-term contract

Experience Level

• Entry level

Salary/Compensations

• £25K starting salary, increasing to £31K after successful completion of probation period

Benefits

• Competitive local benefits
• Flexible working regarding time and/or place
• Mental and physical health initiatives
• Corporate pension scheme
• Comprehensive training and development opportunities
• Industry insider events, team socials and company events
• Enhanced holiday allowance

About the Company

• ICE Services is a music technology company built by rightsholders, for rightsholders.
• We simplify the complexities of the music royalty chain through an innovative suite of licensing, processing, and copyright services, enabling our customers to accurately and efficiently compensate songwriters and composers for the use of their works.
• A joint venture between PRS, STIM, and GEMA, ICE Services is the result of a big vision for the industry that harnesses years of combined experience in the multi-territory music market.
• Serving over 330,000 rightsholders and leveraging a copyright database comprising 55 million musical works, ICE Services’ operations touch 250+ territories to distribute more than €1bn in royalties per year, with a total of over €5bn distributed to date.
• We’re based in the UK, Germany, and Sweden.

Equal Opportunity

• We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.
• We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.