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About the Role

We are currently seeking a Master Technician to join the team at Gates of Woodford. This role serves as the primary liaison between customers and the workshop, handling tasks from road tests to complex repairs and customer updates.

Responsibilities

• Act as the liaison between customers and the workshop.
• Carry out road tests and review job cards for necessary information.
• Request additional information when required.
• Inform customers on repair progress.
• Complete or advise on more involved and complicated repairs.
• Liaise with prior approval/Ford technical when assistance is required or pre-diagnosis is completed.
• Ensure a minimum of 50% productivity.
• Take responsibility for completing jobs within agreed time frames.
• Maintain a high level of department productivity.
• Replace components, parts, lubricants, and consumables, and record usage.
• Adhere to strict Health and Safety guidelines at all times.

Requirements

• A successful track record within a similar role, ideally within a franchised dealership environment.
• A full UK driving licence is essential.

Skills

• Customer liaison
• Road testing
• Diagnosis and repair
• Technical liaison
• Productivity management
• Parts replacement
• Health and Safety adherence

Location

• Woodford

Work Type

• Full-time
• 40 hours per week

Experience Level

• Master Technician

Education Level

• Minimum NVQ level qualification (or equivalent)

Salary/Compensations

• OTE £37,211 – £40,310, uncapped bonus scheme

Benefits

• £2,000 Joining Bonus (T&Cs apply)
• 25 Days Holiday Allowance
• Company Pension Scheme
• Staff Discount on Vehicles and Servicing
• Career Development

About the Company

• Gates is an equal opportunity employer.

Equal Opportunity

• We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics.
• Our hiring decisions are made using an unbiased approach.
• We are committed to creating an inclusive environment for all employees and candidates to feel welcome.
• Reasonable adjustments are available for candidates requiring accommodation during the application and interview process.
• The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.