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About the Role

Manage a dedicated group of Elavon's UK-based customers, driving revenue growth through upselling and cross-selling existing products and services. Ensure new customers receive a proper welcome and have an account management plan focused on increasing product penetration and customer longevity. This role requires regular travel for customer meetings.

Responsibilities

• Achieve set monthly targets for sales and accounts retained.
• Follow up with customers to ensure they understand presented offerings and promotions.
• Provide accurate reports on daily, weekly, and monthly activity, including inbound and outbound calls.
• Responsible for revenue and in-year new business forecasting.
• Achieve and deliver on key performance indicators (KPIs) set by the line manager.
• Update CRM systems with the outcome and success of customer communications.

Requirements

• At least 1 year of experience in a customer account management role within a sales-driven environment.
• Demonstrated success in consistently hitting and overachieving revenue targets.
• Ability to prioritize and manage a large portfolio with a strong focus on retention and business growth.
• Excellent time management and organizational skills.
• Proven ability to develop and maintain relationships at all company levels.
• Broad commercial and financial acumen with negotiation skills.
• Influential and effective communicator (verbal, non-verbal, written) with strong interpersonal skills.
• Team player able to work and support colleagues in a multinational organization.
• Willingness to accept change and maintain effectiveness in a dynamic environment.
• Strong relationship-building and influencing skills.
• Interest in learning the Elavon business with a general 'can-do' attitude.
• Must comply with Controlled Function (CF 4) under CBI Regulations, including the Fitness and Probity Regime and Conduct Standards.
• Agree to due diligence regarding qualifications, experience, employment history, and financial soundness.
• Maintain current awareness and compliance with U.S. Bank’s “Code of Ethics” and relevant laws and regulations.

Skills

• Drive for Results
• Collaboration
• Agility & Innovation
• Talent Development & Engagement
• Risk Management
• Ethics and Trust
• Relationship building
• Influencing

Location

• UK

Work Type

• Onsite (3+ days per week)
• Hybrid

Experience Level

• At least 1 year

Education Level

• Leaving Certificate or equivalent

Benefits

• Meaningful opportunities for growth
• Culture of inclusion
• Strong commitment to transparency and integrity
• Market-competitive compensation package
• Clearly defined salary ranges
• Performance-based incentives
• Inclusive equitable benefits (financial wellbeing, health & wellness)
• Continuous development opportunities (training, education support, career progression)
• Employee recognition programs

About the Company

• U.S. Bank is on a journey to help customers and businesses make better financial decisions, enabling communities to grow and succeed.
• Elavon, a wholly owned subsidiary of U.S. Bank, builds platforms and ecosystems to help over 1.5 million global customers achieve their financial goals.
• Elavon offers tailored payment solutions from transaction processing to customer service, driving innovation and launching new products with the latest technology.
• U.S. Bank actively upholds transparent and fair hiring practices supporting individual opportunity, inclusive culture, and career mobility.
• U.S. Bank offers meaningful growth opportunities, a culture of inclusion, and a strong commitment to transparency and integrity.

Equal Opportunity

• We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
• We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
• We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
• U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements.
• Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.