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About the Role
Wilde is seeking a Guest Services Host for its Liverpool Street, London location. This role involves working across public areas, lobby, reception, and R&B spaces in a fast-paced, evolving environment. Wilde is a diverse and inclusive team that encourages employees to bring their unique selves to work.
Responsibilities
- Welcome guests and craft the perfect cocktail, thriving in a dynamic lobby, bar, and host stand environment.
- Maintain a fun, fresh, and fast-paced environment while delivering excellent service.
- Act as a brand ambassador, taking ownership of the role with enthusiasm, energy, and flair.
- Create memorable experiences for guests through effective communication and teamwork.
- Strive for excellence daily, setting and exceeding ambitious goals.
- Greet guests warmly with a smile, ensuring they feel welcome and at home.
- Learn guest preferences and needs to provide personalized, thoughtful service.
- Create the perfect atmosphere by adjusting lighting, music, and ensuring pristine conditions.
- Manage shifts seamlessly, collaborating with the team to ensure operations run smoothly.
- Seek opportunities to innovate and improve operations.
- Foster a culture of respect, inclusivity, and kindness.
- Participate in local charity events and initiatives.
- Operate in accordance with environmental and social sustainability criteria.
Requirements
- Prior experience in a similar role is helpful but full training will be provided.
Skills
- Communication
- Teamwork
Location
- London
Work Type
- Full-time
- Part-time
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme
- Discounted rates for overnight stays
- Refer and earn scheme (up to £/€550)
- Cycle to work scheme
- Education Support
- 2 paid volunteer days per year
- Employee Assistance Program (EAP)
About the Company
- Wilde is a thriving, exciting, and rapidly expanding aparthotel operator with properties across iconic European cities.
- Wilde aparthotels are opening each year across Europe.
- Wilde is a diverse and inclusive team.
- Wilde's Irish heritage mixes with local cultures to form new experiences unique to each city.