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About the Role

Lead the team responsible for customer and platform safety, including transaction monitoring, sanctions and payment screening, client information requests, and suspicious activity report preparation. This role emphasizes treating control and customer experience as interconnected, aiming to build a team that meets service levels, maintains high quality, reduces false positives, and leverages automation and AI for growth without compromising standards.

Responsibilities

Lead the monitoring and screening operation with clear standards for investigation, disposal, and escalation.
Ensure queues are current by making case and alert ageing visible and addressing backlogs proactively.
Operate screening as a real-time control on payments and customers with clear first-line procedures and timely senior sign-off.
Develop an information-request (RFI) function that is precise, proportionate, and accurate, collaborating with customer-facing teams for clarity.
Ensure the quality of evidence and narratives for the MLRO for complete and effective suspicious activity reports.
Collaborate with data and analytics colleagues to continuously tune detection rules and thresholds, reducing false positives and documenting rationale.
Implement automation and AI for routine tasks under strong quality assurance, focusing experienced personnel on complex cases.
Provide clear management information on service levels, quality, effectiveness, and cost to governance.
Build and lead a high-performing team through effective hiring, coaching, and performance management.

Requirements

Proven track record leading transaction monitoring, sanctions/payment screening, or financial-crime operations at scale in payments, fintech, or financial services, supported by demonstrable results.
Drive to maintain a current and high-quality operation, owning problems end-to-end and identifying root causes.
Strong operational discipline, including meeting service levels, documenting threshold tuning, maintaining effective controls, and ensuring a clean audit trail.
Customer mindset applied to controls, handling information requests and account restrictions clearly, proportionately, and with care.
Practical experience introducing automation or AI into operations, with a clear understanding of the roles of machines and human judgment.
Solid understanding of the boundary between first-line operations and the MLRO/second-line decision-making process.
Track record of hiring, developing, and leading high-performing teams, managing performance fairly and decisively.

Skills

Transaction monitoring
Sanctions screening
Payment screening
Financial crime operations
Operational discipline
Customer mindset
Automation
AI
Team leadership
Performance management
Degree level education (ideally in law, finance, economics or related discipline)
Professional certification in financial crime or compliance (e.g., ICA, ACAMS)
SAR/DAML preparation
Working with MLRO and authorities
Transaction-monitoring systems
Screening systems
AI/automation tools in financial crime
Risk-based processing design
Straight-through processing design
Threshold tuning
Information request (RFI) function management
UK/FCA financial crime expectations
Sanctions regimes
Managing/scaling operations across multiple locations
High-growth environment experience
Changing environment experience
Post-merger environment experience

Location

London
UK
Europe

Work Type

Hybrid working
Remote
Onsite

Experience Level

Head of
Leadership

Education Level

Degree level or above
Professional certification in financial crime or compliance

About the Company

Equals is a global money movement platform simplifying international payments and embedded finance for businesses operating across borders.
The company offers deep expertise and integrated infrastructure to turn financial complexity into reliable solutions.
Teams are based in London, UK, and Europe, fostering a collaborative environment with diverse perspectives.
The company's mission is to make money management straightforward and cost-effective for customers.

Equal Opportunity

Equals is committed to building a workplace where everyone can be themselves.
The company actively welcomes different perspectives, backgrounds, and experiences.
Equals is an equal opportunities employer.