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About the Role

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Responsibilities

• Ensure the highest levels of safety.
• Adapt and respond to different types of customer-facing scenarios with a "People-First" demeanor.
• Serve with optimism and positivity.
• Engage customers through outstanding interpersonal skills, good judgment, and the ability to resolve issues with understanding, compassion, and grace.
• Influence customer loyalty through excellent service.
• Represent United with pride and distinction.
• Be available for global assignments 24/7, including nights, weekends, holidays, and extended hours.
• Fulfill reserve assignments on short notice and be away from base for days at a time.
• Serve and/or sell food and beverages (including alcohol) in a diligent and professional manner.

Requirements

• Be 21 years of age or older at time of application.
• Have at least one year of customer service experience in the service industry (such as retail, hospitality, food, teaching/education, aviation, social service).
• Be able to speak in a clear, concise, and organized manner, loudly enough to be heard in an emergency.
• Be able to speak, read, write, and understand English fluently.
• Be able to read and speak German fluently.
• Be able to hear all types and ranges of sound.
• Effectively communicate in the event of high-stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
• Maintain a professional appearance, excellent grooming standards, and willingness to follow uniform, hair, tattoo, and piercing guidelines.
• Tattoos are NOT permitted on the head, hands, fingers, or neck (including back of neck and on, in, or behind the ear). Tattoos in these areas cannot be covered by makeup or bandages.
• Visible tattoos may not be larger than a credit card / employee badge (3.5 inches long x 2.24 inches wide) or they must be covered with standard uniform pieces.
• Visible tattoos must not be offensive (this includes but is not limited to tattoos that are violent, obscene, sexual, racist or contain objectionable content or any imagery that includes weapons).
• Decorative covers, adornments and/or jewelry on teeth or in the mouth are not permitted.
• Be able to proficiently operate electronic devices (phones, tablets, laptops, etc.) for the completion of required tasks.
• Must possess a valid passport prior to application with 12 months validity remaining prior to its expiration.
• Current physical possession of valid U.S. passport book or foreign passport book with applicable visas and eligibility to travel globally without restrictions.
• Passport book must be in good condition and have at least 12 months of remaining validity at the time of application, along with two consecutive blank pages.
• Ability to travel to and from all countries United serves without any restrictions.
• Ability to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage to overhead bin or window exit), and push and pull beverage cart (up to 250 lbs.).
• Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach and hold (simultaneous), without shoes on, in order to operate all necessary equipment, machinery, and doors.
• Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened.
• Must be legally authorized to work in the United States.
• Must be willing and able to work a flexible schedule in support of United’s 24/7 operation (must be available to work weekdays, weekends, holidays, etc. on scheduled/reserve days).
• Successfully complete an evacuation drill in the water (pool) during training.
• Willing to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
• Able to pass DOT/FAA pre-employment and randomized drug screens.
• Able to pass a 10-year background check, including criminal background history.
• Background must not prohibit travel to or from anywhere United flies.
• Must, with or without reasonable accommodation, meet hearing and vision requirements as established by the Federal Aviation Administration and United Airlines, including not having hearing loss on audiometry in better ear greater than 40 dB when losses at 500, 1000, and 2000 Hz are averaged; and, each eye must be 20/40 or better corrected for both far and near vision.

Skills

• Safety First
• People-First demeanor
• Flexibility
• Dependability
• Timeliness
• Team Player
• Interpersonal skills
• Good judgment
• Problem-solving
• Compassion
• Grace
• Excellent service
• Proficiently operate electronic devices
• German language proficiency

Location

• Houston, TX (Training)
• Chicago
• Denver
• Houston
• Los Angeles
• Newark
• San Francisco
• Washington Dulles

Work Type

• Full-time
• 24/7 operation

Experience Level

• 2 or more years of college preferred

Education Level

• High school graduate or GED

Salary/Compensations

• Starting hourly flight pay of $37.10/hour
• Top of base scale at $100.13/hour by 2030
• Annual base pay increases through 2030
• Seniority based pay increases
• $140 per week stipend during training
• $1,000 bonus upon successful training completion
• Starting rate for this role is $37.10
• Bonus eligible position

Benefits

• Travel Privileges: Fly around the world on United and bring your loved ones!
• 401(k)
• Health/dental/vision insurance
• Employee Assistance Plan for you and your family
• Paid time off for sick and vacation
• Medical, dental, and vision insurance
• 401(k)
• Vacation
• Sick time
• Flight privileges: you, your family, and your friends can fly anywhere in the world on a stand-by status.
• Free uniforms
• Luggage
• Inclusive uniform standards
• Paid holidays
• Life insurance
• Accident insurance
• Disability insurance
• Commuter benefits

About the Company

• United has over 30,000 active flight attendants.
• We are the largest airline in the world with the most expansive network.
• We are growing faster than we have ever grown.
• United Airlines is an Equal Opportunity Employer.

Equal Opportunity

• We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.
• We provide reasonable accommodations for applicants and employees with disabilities.