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About the Role

We are looking for a Trade Management Manager responsible for operational support, client management, and daily governance of Middle Office service delivery for global teams supporting APAC administered client accounts. This role serves as a daily escalation point for client and third-party issue resolution, requiring a deep understanding of Middle Office Trade Management Operations including trade confirmation, settlement, reconciliation, IBOR ingestion, and interest claims across various financial products and global markets.

Responsibilities

Manage the APAC TM team for all clients
Closely monitor all inbound escalation queries and facilitate accurate and timely responses
Maintain high standards of control to ensure service delivery to APAC clients
Ensure that operational client service delivery standards (KPIs) are maintained and enhanced for all supported activity
Ensure that all offshore activity has appropriate administrative documentation in place via SLA’s, internal KPI’s and a monthly governance program in adherence to mandated Oversight policy
Support Trade Management in any client orientated scope of service definition and SLA negotiations
Constantly review policy, procedures and controls to reduce risk and enhance operational service delivery
Proactively work to implement measurable process improvement
Ensure full compliance with all State Street policies and procedures and high standards of risk administration
Develop and maintain relationships with key internal and external stakeholders
Provide oversight management for staff, including regular reviews, objective setting and planning
Work closely with Trade Management Seniors in all aspects of future strategy including systemic, regulatory adherence and new client / product onboarding

Requirements

Minimum 7 years’ experience within Middle Office Operations
Minimum of 5 years staff management experience
Minimum 7 years experience of client communication and interaction at all levels
Extensive knowledge of STP workflows is extremely beneficial
Experience using CTM, local middleware matching products including clearing and executing brokers for ETD, SWIFT messaging and Alert SSI database is beneficial
Excel, Word, PowerBI and Power Point skills preferred

Skills

Outstanding client service
Influencing skills
Negotiation skills
Communication skills
High level of interpersonal skills
Staff management skills
Effective decision making skills
Prioritization skills
Experience of working within a highly pressurized change management environment
Data analytics to identify process inefficiencies, subpar performance and trends to drive improvement across the unit

Location

APAC

Work Type

Full-time

Experience Level

Vice President
Minimum 7 years’ experience within Middle Office Operations
Minimum of 5 years staff management
Minimum 7 years experience of client communication and interaction at all levels

Benefits

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks

About the Company

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Join us in shaping the future.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement

Equal Opportunity

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.