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About the Role

As Account Director, you will own senior client relationships within your workstreams and be accountable for the successful delivery of a wide variety of substantial, integrated campaigns, involving multiple stakeholders. You will manage teams to deliver creative briefs across B2C and B2B creative campaigns, from start to finish. This position will be working on one of our biggest ecommerce clients and will have a focus on UK & German markets.

Responsibilities

Oversee the successful delivery of B2B and B2C CRM creative campaigns across your account.
Manage larger client briefs from start to finish, ensuring successful delivery to client deadlines across multiple campaigns.
Resource planning, factoring best fit, commercial impact and client needs.
Build and improve project management tools and documentation.
Accountability of workstream deadlines and quality assurance SLAs being met.
Communicate account-wide priorities and strategic direction to ensure alignment with overarching business objectives.
Act as a senior-level strategic consultant, providing expert counsel to clients across all workstreams.
Leverage the full DEPT® service proposition to design and deliver innovative solutions for complex client needs.
Architect and implement operational processes to enhance account efficiency and streamline day-to-day delivery.
Drive Quarterly Business Reviews (QBRs) by demonstrating deep expertise in client strategy, brand positioning, and audience challenges.
Build excellent working relationships with key clients – regular meetings, planning, briefing, evaluation.
Manage expectations within a complex stakeholder framework and drive consensus.
Ensure internal teams are bought into the direction for the team.
Manage conversations and resolve issues confidently and diplomatically.
Translate complex briefs into clear, actionable ones for internal teams.
Own the financial reporting against the account you work on - weekly, monthly and quarterly reporting of burn to support internal and client conversations.
Oversee the commercial health of your workstream, managing resource planning, scope, and profitability.
Accountable for accurate account burn and capacity reporting providing clear performance narratives and recommendations to senior stakeholders.
Monitor team time and burn reports weekly, ensuring accurate tracking and effective servicing levels.
Drive business development by identifying opportunities and flagging upsell opportunities within existing accounts.
Responsible for project costing, producing Statements of Work (SOWs) and project plans to ensure scope creep is managed.
Line Manage 4-5 client services, directly & indirectly and remain accountable for their performance and development.
Organise and manage onboarding new team members in collaboration with People Team.
Delegate and allocate responsibilities efficiently to manage projects end to end.
Manage change and effectively cascade information to teams to ensure smooth execution.
Match project tasks with opportunities for development so that employee potential is utilised to the maximum.
Ensures the team understands what success looks like and holds them accountable for delivery against objectives.

Requirements

Experience delivering a broad range of multi-channel marketing communications including digital and direct.
Ability to lead by example, mentor teams and instil critical thinking and nuanced client services skills, as well as delegate effectively.
Ability to understand the client's needs and challenges, to propose a strategic direction and to prioritise accordingly.
Proactive in identifying process optimisations and solutions into fruition, and briefing teams to new ways of working.
A strategic thinker who can make decisions autonomously, as well as achieve buy-in to ways of working with both internal teams and clients.
Extremely organised, with the ability to manage multiple projects simultaneously.
Ability to work under pressure and meet and manage deadlines with ease and efficiency.
Excellent negotiator with good networking ability.
Ability to communicate effectively with a team giving guidance and feedback.
Resource management skills and ability to handle complex issues.
Understanding of the production & interactive processes.
Ability to manage and develop client and supplier relationships.
Proven business development experience and success.
Advanced working knowledge of Google Suite.
German language skills are a big plus, but not necessary.

Skills

German language skills

Location

London

Work Type

Hybrid

Experience Level

Senior

Benefits

Flexible hybrid working policy (2 days at the office, depending on location)
Company pension scheme.
Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
Contribution to health through the OpenUp platform.
€30 per month for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/or public transport.
Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Certified B Corp® status.
Named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Opportunity to work with clients of all sizes and across all industries.
Training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

About the Company

We are a Growth Invention company built to help the world’s most ambitious brands grow faster.
Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing.
Our culture runs on three values: better together, relentlessly curious, and get sh*t done.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Equal Opportunity

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.