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About the Role
Join a modern service center in the premium automotive sector, focusing on innovative mobility solutions and digital services. This role offers development opportunities and direct customer contact with discerning clients in a professional, quality-driven environment.
Responsibilities
- Serve as the primary contact for customer inquiries regarding digital services, apps, e-mobility, and technical questions.
- Provide customer support via phone, email, chat, or video calls.
- Analyze inquiries, identify solutions, and coordinate complex issues with internal experts.
- Handle aftersales and service-related topics.
- Professionally document all interactions in the CRM system.
- Contribute ideas for improving service processes.
- Continuously expand product and service knowledge through regular training.
- Foster long-term customer loyalty and ensure a premium customer experience through effective communication.
Requirements
- Excellent German and good English language skills, both written and spoken.
- Strong communication skills and enjoyment of customer interaction.
- Interest in modern vehicles, digital solutions, and e-mobility.
- Structured and self-reliant work approach.
- Empathetic demeanor combined with solution-orientation and assertiveness.
- Proficient use of digital tools and systems.
- Experience in customer service or the automotive sector is advantageous but not required.
Skills
- Customer Service
- Automotive
- Digital Services
- E-Mobility
- Communication
- Problem-Solving
- CRM Systems
Location
- Remote
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Attractive compensation
Benefits
- Introduction to a modern and international automotive environment.
- Intensive onboarding and regular product training.
- Varied tasks with direct customer contact.
- Modern workplaces and digital processes.
- Development opportunities within a rapidly growing field.
- Collegial team with high service orientation.
- Attractive compensation and long-term perspective.
About the Company
- ONOX Staffing & Recruiting is seeking communicative personalities for direct placement within a modern service center in the premium automotive sector.