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About the Role

As Team Lead Client Enablement (Brokerage), you will take on the professional and disciplinary leadership of our Client Enablement team and significantly shape the further expansion of our service organization. You want to not only lead a team but also actively help build a modern customer service organization. You understand excellent customer service as an important competitive advantage and create structures that combine quality, efficiency, and employee development.

Responsibilities

Lead and develop a growing team of approximately 23 employees, continuously developing both employees and future managers.
Be responsible for qualitative and quantitative KPIs and ensure sustainable team performance.
Accompany recruiting processes and support the further expansion of the organization.
Continuously develop customer service processes and establish scalable quality management.
Be responsible for knowledge transfer within the team and ensure high service quality.
Optimize existing processes and document them sustainably.
Collaborate with internal stakeholders to build an expanded telephone service, including shift models.
Support the introduction of new systems and processes and ensure their successful implementation.
Work closely with internal interfaces and our banking partner to actively drive optimizations.
Support the further expansion of the organization and actively shape the development of our Client Enablement area.
Contribute own ideas and continuously develop existing structures.

Requirements

At least eight years of leadership experience in a comparable position.
Proven success in building and developing multiple operational service or customer care teams of comparable size.
In-depth experience from the brokerage or online broker environment.
Ideally, knowledge of the requirements of the securities and capital markets business and the expectations of demanding private customers.
Strong understanding of service processes, KPI steering, and quality management.
Experience implementing organization-wide transformation and optimization projects, achieving sustainable efficiency gains through scalable processes and structures.
Authentic leadership personality with high initiative.
Structured, solution-oriented, and clear, appreciative communication.
Motivation by change and comfort in a dynamic scale-up environment.
Negotiation-level proficiency in German and English, capable of presenting complex technical and strategic topics at management level.

Skills

Leadership
Team Development
Performance Management
Recruiting
Process Development
Quality Management
Knowledge Transfer
Process Optimization
Project Management
Stakeholder Management
System Implementation
Interdepartmental Collaboration
Organizational Development
Brokerage
Online Brokerage
Securities Trading
Capital Markets
Customer Service Processes
KPI Steering
Transformation Projects
Optimization Projects
Communication
Change Management

Location

Berlin

Work Type

Onsite
Full-time

Experience Level

8+ years leadership experience

Benefits

Modern work environment with over 250 colleagues.
Trust, flexibility, and genuine collaboration.
Up to 15 days of Workation within the EU per calendar year.
Support for personal and professional development through training, seminars, and conferences.
Open interaction, team spirit, and shared success.
Modern office hubs & hybrid working.
Training opportunities in financial markets/investment.
Regular team events & strong corporate culture.
Health & mobility offers (Jobrad, public transport subsidy).
Attractive financial benefits & other extras.
An environment where you can contribute, develop, and feel comfortable.

About the Company

The Finanzen.net Group is an innovative FinTech company that supports private and professional investors in their investment decisions.
The group includes Finanzen.net (a leading financial information portal in the DACH region), finanzen.net ZERO (a neobroker for cost-effective securities trading), and TraderFox (a provider of financial information and trading tools).
Our vision is to be the best partner for our customers on their investment journey.
In early 2025, the Finanzen.net Group was acquired by Inflexion, a leading European private equity firm in the mid-cap segment.
Inflexion supports ambitious management teams in further developing and sustainably scaling high-growth companies.
As part of the acquisition, the previously independently managed business units are being strategically merged.
This realignment and the group's strong innovative power create new growth opportunities to further expand the market position as a leading investment platform.