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About the Role
The Luxury Skincare Advisor is responsible for achieving sales and KPI targets through a customer-first approach, acting as a brand ambassador specializing in luxury skincare. They will contribute to a visually inspiring store environment and ensure compliance with company policies.
Responsibilities
- Deliver a customer-first experience that exceeds expectations.
- Provide unbiased customer advice through exceptional product knowledge.
- Collaborate with the team to ensure consistent delivery of a customer-first experience.
- Offer expert advice with a focus on luxury skincare brands.
- Go above and beyond to deliver exceptional service for luxury skincare shoppers.
- Build, grow, and connect with a loyal customer base, particularly for luxury skincare brands.
- Exceed sales targets, LFL growth, ATV, AUS, and conversion, with a focus on luxury skincare brands.
- Drive growth for specific brands, emphasizing sales and ATV.
- Exceed company acquisition targets for N.dulge.
- Follow stock handling policies to ensure accuracy and minimize loss.
- Communicate clearly and concisely with the store team.
- Confidently communicate with external business partners and store visitors.
- Embrace teamwork and take pride in achieving common goals.
- Be open and supportive of other ideas and opinions to create an inclusive store environment.
- Maintain up-to-date product knowledge on luxury skincare and schedule training sessions for team members.
- Understand and adhere to all company loss prevention practices.
Requirements
- All applicants must have the right to live and work in the UK.
Skills
- Exceptional product knowledge
- Strong communication skills
- Skincare consultation
- Sales target achievement
- Customer service
- Teamwork
- Initiative
- Flexibility
Location
- UK
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Information about benefits available on the company website.
About the Company
- Space NK is the ultimate curator of over 100 in-demand, innovative, and boundary-pushing beauty brands, serving as a global destination for beauty discovery.
- The company fosters a flourishing community through neighborhood stores, online presence, and a loyalty scheme, with the customer at the heart of all operations.
Equal Opportunity
- Space NK is an equal opportunities employer.
- Information about Diversity, Inclusion, and Belonging pledges available on the company website.