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About the Role

Drive the vision, strategy, and delivery of AI-powered solutions to transform employee service experiences. Focus on Smart Contact Center AI and Collaboration AI capabilities to enhance interactions through intelligent automation, virtual assistants, agent assist technologies, knowledge discovery, workflow orchestration, and conversational AI. Balance strategic planning with hands-on product execution, translating business needs into scalable AI-enabled solutions, and ensuring successful adoption and measurable business outcomes.

Responsibilities

Drive the vision, strategy, and delivery of AI-powered solutions.
Focus on Smart Contact Center AI and Collaboration AI capabilities.
Work across enterprise service organizations, technology teams, and key business stakeholders to identify opportunities where AI can improve employee productivity, reduce service friction, accelerate issue resolution, and enhance operational effectiveness.
Balance strategic planning with hands-on product execution.
Translate business needs into scalable AI-enabled solutions.
Ensure successful adoption and measurable business outcomes.
Help shape Oracle's internal AI enablement strategy.
Deliver solutions that create meaningful value for employees and service organizations worldwide.

Requirements

Strong product management expertise.
Deep understanding of enterprise AI technologies and user experience design.
Ability to influence cross-functional teams in a highly matrixed environment.

Skills

AI-powered solutions
Smart Contact Center AI
Collaboration AI
Intelligent automation
Virtual assistants
Agent assist technologies
Knowledge discovery
Workflow orchestration
Conversational AI
Product management
Enterprise AI technologies
User experience design

Benefits

Flexible medical, life insurance, and retirement options.
Volunteer programs.

About the Company

Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
With AI embedded across our products and services, Oracle helps customers turn that promise into a better future for all.
Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

Equal Opportunity

Committed to growing a workforce that promotes opportunities for all.
Committed to including people with disabilities at all stages of the employment process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.