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About the Role
The Premium Services Executive Host reports directly to the Premium Services Supervisor and is responsible for hosting guests within the Premium and VIP areas of the property, ensuring each guest has a positive and memorable experience that exceeds their expectations. This role leverages exceptional customer service skills to deliver a thrilling new era for Premium Services.
Responsibilities
- Monitor guest and guest access and dress code in the VIP/Premium areas
- Greet and assist guests in the VIP/Premium rooms
- Assist guests and Gaming Services Host’s with queries regarding VIP/Premium membership
- Escort guests to private gaming salons and assist with their needs during gaming activity
- Conduct gaming promotions and assist with guest gift days and perform scrutineer responsibilities for gaming promotions
Requirements
- Holder of a current Special Employee Licence is preferred
- Proven experience within a guest service-related field
- Exceptional interpersonal skills to build relationships with guests and internal stakeholders
- Passionate about creating memorable guest experiences through everyday interactions
- Polished five-star grooming and personal presentation and ability to adapt communication styles to different audiences
- Providing a great customer experience is at the heart of everything you do
- Strive to go above and beyond for your customers and your teammates, whilst maintaining compliance at all times
- Eligibility checks are required as part of the recruitment process and ongoing employment for this position
Skills
- Customer service
- Interpersonal skills
- Communication skills
Location
- Sydney
Work Type
- Full-time
Experience Level
- Proven experience within a guest service-related field
About the Company
- The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
- Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
- The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
- With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.