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About the Role

The Facilities Manager is responsible for leading and managing the successful mobilization, transition, and ongoing service delivery of new workplace management contracts or ventures. This role ensures the seamless implementation of initiatives from planning to operational readiness, leveraging project management, operational expertise, and leadership to deliver on time and within budget.

Responsibilities

• Lead and inspire the team with a commitment to end-user experience.
• Demonstrate strong operational awareness of JLL delivery and customer needs.
• Lead designated workplace activities and manage associated vendor partners.
• Serve as a visible point of contact for client colleagues and site occupants.
• Create, deliver, and sustain first-class service provision.
• Support site operations through an audit process and develop improvement action plans.
• Maintain high attention to detail and set high standards for site visual image.
• Drive ownership of workplace services and relationships within the site team.
• Ensure workplace operational teams' performance aligns with agreed SLAs.
• Monitor vendor partners to ensure expected delivery of goods and services.
• Act as a dependable leader, self-starter, and innovator with attention to detail.
• Drive and promote safety culture within the site.
• Ensure client satisfaction in workplace services.
• Support short and long-term client projects within expected parameters.
• Act as the go-to person for facilities, project, fit-out, and crisis management activities.
• Support FCs in ensuring timely solutions and identifying/removing roadblocks.
• Develop a clear understanding of the working relationship with Landlord, Managing Agents, and local vendors.
• Serve as the interface for all services between the client and vendor partners.
• Support internal and external audits/reviews.
• Support the strategic development of all services.
• Take ownership for best practice standards and innovation in service streams.
• Identify opportunities for delivery improvement and cost efficiency.
• Support occupancy planning and management of internal moves.
• Manage site compliance with legislation and regulations.
• Manage finance processes and budget preparation.
• Communicate openly, honestly, and transparently, tailoring messages to the audience.
• Operate and comply with JLL & agreed Client business processes/procedures.
• Take part in regular reviews of the site business continuity plan.
• Maintain a proactive relationship with the end-user and understand site-based business requirements.
• Proactively support and deliver a collaborative working environment across the workplace team.
• Ensure safe working practices through implementation of JLL HSE standards.
• Ensure HSE requirements are communicated in training.
• Follow required incident prevention and emergency operational controls processes.
• Report all accidents, occupational illnesses, and emergencies.
• Manage and collaborate with vendor partners to resolve service issues.
• Provide accurate and timely reporting on vendor partner performance.
• Support the implementation of JLL operational initiatives and soft services projects.
• Manage performance, motivate, train, and develop direct and indirect teams to meet objectives and improve standards.

Requirements

• Facilities/Premises Management in a Corporate/Blue Chip environment.
• Experience in managing a quality customer-driven service.
• Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach, best practice, and continuous improvement across soft FM service lines.
• Sound understanding of Health Safety and Environmental issues and requirements.
• Small works / project management in FM environment.
• Managerial mindset with experience in a related service environment.
• Experience in dealing with customer service and exhibit key skills within this area.
• Competent with localized budgetary and P&L control knowledge.
• Experience in contract management and measurement.
• Experience in working in a change management environment.
• Sound understanding of continuous improvement/problems solving process.

Skills

• Proven track record of supporting and leading site-based teams across multiple service lines.
• Ability to work without supervision and drive positive impacts.
• Outgoing, enthusiastic, and able to engage with all stakeholders.
• Demonstrate successful contract management and team management.
• Proven ability to build and maintain strong vendor relationships.
• Experience in financial management and identifying cost savings/avoidance.
• Advanced Microsoft Office experience (Excel, Word, Outlook) required.
• Excellent written and oral communication skills, including presentation and negotiation skills.
• Ability to manage multiple projects and priorities.
• Technical engineering background preferably in the building services and maintenance field.
• Ability to network at all levels within the organisation.
• Flexibility and adaptability to changing business requirements.
• Ability to display initiative, confidence, and professionalism.
• Excellent PC skills, proficient in Microsoft Office Applications.
• Strong leadership skills.
• Competent in aural, oral and written skills.
• Customer focused.
• Sound problem-solving ability.
• Strong time management skill.
• Possess cultural awareness and sensitivity.

Location

• On-site –London, GBR

Work Type

• On-site

Experience Level

• Managerial mindset with experience in a related service environment.
• Proven track record of supporting and leading site based teams across multiple service lines.
• Experience in financial management and identifying cost savings/avoidance.
• Experience in contract management and measurement.
• Experience in working in a change management environment.
• Small works / project management in FM environment.

Benefits

• Professional growth
• Flexibility
• Personalized benefits to manage life in and outside of work

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• JLL supports the Whole You, personally and professionally.
• We are JLL—a leading professional services and investment management firm specializing in real estate.
• We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
• As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
• We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
• Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
• Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.
• We know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.