Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Client Services Specialist, you will ensure customers have instant access to their software and partner orders. You will handle inquiries with high quality, troubleshoot problems, and resolve issues to create an exceptional customer experience.

Responsibilities

• Ensure customers have immediate access to all software products purchased by troubleshooting back-office systems or leveraging third-party tools.
• Communicate with customers and partners via phone, chat, and web/email.
• Ensure high-level of customer/partner satisfaction by investigating and responding to support needs and issues, including order processing and inquiries related to product access, account sign-in, and license fulfillment.
• Provide information on Autodesk Account features and capabilities, conducting “how to” sessions as needed.
• Serve as a subject matter expert on Autodesk policies, processes, and tools.
• Manage initiatives related to partner enablement and effectiveness, including onboarding, training, and participation in forums and service reviews.
• Learn and utilize platforms our partners/customers interact with, as well as internal applications.
• Work in a fast-paced, rapidly changing environment while maintaining professionalism.
• Educate customers/partners on self-service resources, provide training, create content, execute readiness calls, and deliver webinars.
• Create and modify content in the shared knowledge base for internal and external use.
• Collaborate with cross-functional teams to deliver efficient service solutions.
• Communicate and work closely with local sales offices to address customer issues and order questions.
• Work closely with sales for quarter-end activities such as order entry cut-off dates.
• Act as a liaison with various departments throughout the company.
• Serve as a trusted advisor to internal and external parties.
• Provide feedback to colleagues.
• Demonstrate accountability, ownership, and attention to detail.

Requirements

• Minimum 3+ years in a Customer Facing or Client Services position.
• Experience in a customer service environment.
• Meet or exceed operational KPI (On-time Training, Live Support Adherence).
• Willingness to work varying shifts and overtime as necessary.
• Strong verbal and written communication skills.
• Ability to identify trends and propose solutions.
• Service-oriented.
• Technology Savvy.
• Creative and Innovative.
• Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment.
• Pragmatic, comfortable asking questions and challenging the status quo.
• Fluent in Japanese (speaking and writing) and English.
• Fluent in English (speaking and writing).
• Other languages such as Korean or Chinese are an advantage.

Skills

• Troubleshooting
• Problem-solving
• Communication
• Customer service
• Technology proficiency
• Adaptability
• Attention to detail

Location

• Singapore

Work Type

• Hybrid-remote

Experience Level

• 3+ years

About the Company

• Amazing things are created every day with Autodesk's software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
• Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
• Autodesk has a culture that guides the way employees work and treat each other, informs how they connect with customers and partners, and defines how they show up in the world.
• Autodesk offers meaningful work that helps build a better world designed and made for all.

Equal Opportunity

• Autodesk takes pride in cultivating a culture of belonging where everyone can thrive.