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About the Role

This role is responsible for attending to and completing maintenance, carpentry, and fabric tasks related to planned, reactive, and minor project works across Cleveland Clinic London. The position provides first-line support for all reactive calls and ensures assigned work is completed within Service Level Agreements (SLAs). The technician will act as an ambassador for the organization, maintaining a professional appearance and providing excellent customer service.

Responsibilities

Attend and complete all assigned reactive tasks including fabric, buildings, locksmith, painting, decorating, gutter/gully clearing, handyman, and basic plumbing works within SLAs.
Provide support to the wider CCL engineering team when required.
Undertake any other duties as directed by Managers within the remit of the role.
Provide regular updates to the Helpdesk to ensure the CAFM System is up to date.
Keep and maintain all company-issued tools in a safe and working condition.
Ensure that CCL’s Health and Safety procedures are followed at all times.
Provide support to all CCL sites as and when required.
Attend and complete minor project and fabric works on site.
Escort sub-contractors to ensure tasks requiring specialist involvement are undertaken within site parameters.
Ensure work assigned via the helpdesk or CAFM system is undertaken within SLA or updated swiftly if a contractor is required.
Undertake all tasks using the mobile device correctly and in real time.
Adhere to all Safe Systems of Work (SSOW), including assigned Risk Assessments and Method Statements.

Requirements

Demonstrable experience within a similar role, such as building maintenance (essential).
Computer literacy with Microsoft Excel and Microsoft Office or equivalent (essential).
Knowledge of Health and Safety processes (desirable).

Skills

Advanced communication skills with a full understanding of customer needs & expectations.
Ability to comprehend and act upon both verbal and written instructions.

Location

33 Grosvenor Place, London SW1X 7HY
24 Portland Place, W1B 1LU
55 Moorgate, EC2R 6BH

Work Type

On-site
Permanent

Education Level

C&G NVQ Level 2 or equivalent in a relevant discipline (desirable)

Salary/Compensations

£38,000

Benefits

25 days annual leave plus Bank Holidays
Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
Private Medical & Dental Insurance
Life Assurance
Season Ticket Loan & Cycle to Work schemes
Workplace Nursery Scheme
Wellbeing Hub with mental health, coaching and EAP support
Earned Wage Access - get early access to part of your pay when needed
Access to discounts on food, retail, and more

About the Company

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
As a private hospital with no shareholders, we reinvest all profits back into our organisation.
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

Equal Opportunity

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.