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About the Role

Wolters Kluwer Health is a global leader in clinical decision support and healthcare technology solutions, helping healthcare professionals make informed decisions at the point of care. We are seeking a high-performing Clinical Account Manager to manage and grow a portfolio of strategic healthcare accounts across Queensland and other assigned territories, driving renewal and new business revenue.

Responsibilities

• Achieve and exceed annual sales and renewal targets.
• Manage the full customer lifecycle, including renewals, upsell opportunities, and new business acquisition.
• Develop and execute strategic account plans for assigned healthcare organizations.
• Identify expansion opportunities within existing accounts and new prospects.
• Maintain an accurate sales pipeline and provide regular forecasting updates.
• Generate new business opportunities across public and private healthcare sectors.
• Drive solution-based sales conversations focused on clinical, operational, and strategic outcomes.
• Lead complex sales cycles involving multiple stakeholders and procurement processes.
• Build strong relationships with clinical leaders, executive management, procurement teams, digital health leaders, and key influencers.
• Partner with customers to maximise utilisation and adoption of UpToDate, Lexidrug, and Expert AI.
• Ensure customers achieve measurable value from Wolters Kluwer solutions.
• Support implementation, training, and customer engagement initiatives in collaboration with internal teams.
• Identify and address risks that may impact renewals or customer satisfaction.
• Develop strong relationships with state government health agencies, public hospitals, health networks, and healthcare organisations.
• Understand government procurement frameworks and tender processes.
• Monitor market developments, healthcare policy changes, and funding initiatives that create growth opportunities.
• Represent Wolters Kluwer at industry events and customer meetings.
• Work closely with Customer Success, Marketing, Product, Clinical Consulting, and Leadership teams.
• Share market intelligence and customer feedback to support product development and business strategy.
• Collaborate across the APAC business to support regional growth initiatives.

Requirements

• Minimum 5 years of successful B2B sales or account management experience.
• Proven track record of meeting or exceeding sales targets.
• Experience managing enterprise or strategic accounts.
• Strong experience working with government, healthcare, or public sector organizations.
• Key relationships across the c-suite in Australia.
• Demonstrated ability to manage complex sales cycles and multiple stakeholders.
• Excellent presentation, communication, and negotiation skills.
• Strong commercial acumen and analytical capability.
• Experience selling SaaS, healthcare technology, software, clinical decision support, or digital health solutions.
• Experience selling to hospitals, health systems, universities, and government healthcare agencies.
• Familiarity with clinical workflows and healthcare decision-making processes.
• Experience with CRM systems such as Salesforce.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills

• Sales
• Account Management
• Enterprise Sales
• Government Healthcare Sales
• Executive Relationship Building
• SaaS Sales
• Healthcare Technology Sales
• Clinical Decision Support Sales
• Digital Health Sales
• CRM (Salesforce)

Location

• Brisbane
• Queensland
• Australia

Work Type

• Domestic travel in Queensland and other assigned territories (approx. 50%)
• Flexible Working Arrangement
• Work from Anywhere
• Hybrid working

Experience Level

• Minimum 5 years of B2B sales or account management experience
• Enterprise or strategic account management experience

Education Level

• Bachelor's degree in Business, Healthcare, Life Sciences, Nursing, Pharmacy, Health Informatics, or related discipline.

Salary/Compensations

• Competitive salary, commission plan, and benefits.

Benefits

• Career development and advancement opportunities
• Flexible Working Arrangement
• Work from Anywhere
• Hybrid working

About the Company

• Wolters Kluwer Health is a global leader in clinical decision support and healthcare technology solutions.
• We help healthcare professionals make informed decisions at the point of care through trusted solutions including UpToDate, Lexidrug, and Expert AI.
• Our mission is to improve patient outcomes and support healthcare organizations through evidence-based technology and innovative clinical solutions.
• Work with market-leading healthcare technology solutions.
• Be part of a high-performing and growing APAC sales organization.
• Make a meaningful impact on healthcare quality and patient outcomes.

Equal Opportunity

• To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.
• Our interview process is designed to assess your individual skills, experiences, and communication style.
• We value authenticity and want to ensure we’re getting to know you—not a digital assistant.
• To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
• Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.