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About the Role

Wolters Kluwer Health is a global leader in clinical decision support and healthcare technology solutions, helping healthcare professionals make informed decisions at the point of care. We are seeking a high-performing Clinical Account Manager to manage and grow a portfolio of strategic healthcare accounts across Queensland and other assigned territories, driving renewal and new business revenue.

Responsibilities

Achieve and exceed annual sales and renewal targets.
Manage the full customer lifecycle, including renewals, upsell opportunities, and new business acquisition.
Develop and execute strategic account plans for assigned healthcare organizations.
Identify expansion opportunities within existing accounts and new prospects.
Maintain an accurate sales pipeline and provide regular forecasting updates.
Generate new business opportunities across public and private healthcare sectors.
Drive solution-based sales conversations focused on clinical, operational, and strategic outcomes.
Lead complex sales cycles involving multiple stakeholders and procurement processes.
Build strong relationships with clinical leaders, executive management, procurement teams, digital health leaders, and key influencers.
Partner with customers to maximise utilisation and adoption of UpToDate, Lexidrug, and Expert AI.
Ensure customers achieve measurable value from Wolters Kluwer solutions.
Support implementation, training, and customer engagement initiatives in collaboration with internal teams.
Identify and address risks that may impact renewals or customer satisfaction.
Develop strong relationships with state government health agencies, public hospitals, health networks, and healthcare organisations.
Understand government procurement frameworks and tender processes.
Monitor market developments, healthcare policy changes, and funding initiatives that create growth opportunities.
Represent Wolters Kluwer at industry events and customer meetings.
Work closely with Customer Success, Marketing, Product, Clinical Consulting, and Leadership teams.
Share market intelligence and customer feedback to support product development and business strategy.
Collaborate across the APAC business to support regional growth initiatives.

Requirements

Minimum 5 years of successful B2B sales or account management experience.
Proven track record of meeting or exceeding sales targets.
Experience managing enterprise or strategic accounts.
Strong experience working with government, healthcare, or public sector organizations.
Key relationships across the c-suite in Australia.
Demonstrated ability to manage complex sales cycles and multiple stakeholders.
Excellent presentation, communication, and negotiation skills.
Strong commercial acumen and analytical capability.
Experience selling SaaS, healthcare technology, software, clinical decision support, or digital health solutions.
Experience selling to hospitals, health systems, universities, and government healthcare agencies.
Familiarity with clinical workflows and healthcare decision-making processes.
Experience with CRM systems such as Salesforce.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills

Sales
Account Management
Enterprise Sales
Government Healthcare Sales
Executive Relationship Building
SaaS Sales
Healthcare Technology Sales
Clinical Decision Support Sales
Digital Health Sales
CRM (Salesforce)

Location

Brisbane
Queensland
Australia

Work Type

Domestic travel in Queensland and other assigned territories (approx. 50%)
Flexible Working Arrangement
Work from Anywhere
Hybrid working

Experience Level

Minimum 5 years of B2B sales or account management experience
Enterprise or strategic account management experience

Education Level

Bachelor's degree in Business, Healthcare, Life Sciences, Nursing, Pharmacy, Health Informatics, or related discipline.

Salary/Compensations

Competitive salary, commission plan, and benefits.

Benefits

Career development and advancement opportunities
Flexible Working Arrangement
Work from Anywhere
Hybrid working

About the Company

Wolters Kluwer Health is a global leader in clinical decision support and healthcare technology solutions.
We help healthcare professionals make informed decisions at the point of care through trusted solutions including UpToDate, Lexidrug, and Expert AI.
Our mission is to improve patient outcomes and support healthcare organizations through evidence-based technology and innovative clinical solutions.
Work with market-leading healthcare technology solutions.
Be part of a high-performing and growing APAC sales organization.
Make a meaningful impact on healthcare quality and patient outcomes.

Equal Opportunity

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.
Our interview process is designed to assess your individual skills, experiences, and communication style.
We value authenticity and want to ensure we’re getting to know you—not a digital assistant.
To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.